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“Best Hotel in Alaska - if you can overlook the kitchen staff” 4 of 5 stars
Review of Holiday Inn Express Anchorage

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Holiday Inn Express Anchorage
2.5 of 5 Hotel   |   4411 Spenard Rd, Anchorage, AK 99517   |  
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Ranked #11 of 69 Hotels in Anchorage
Wapakoneta, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Best Hotel in Alaska - if you can overlook the kitchen staff”
4 of 5 stars Reviewed July 13, 2013

This was by far the best place we stayed in Alaska. Modern décor, A/C, black out curtains, free breakfast, and comfy beds and pillows. The only problem I had was with the staff when we were trying to get breakfast. We got down there 10 min til breakfast was over and they were already picking up the food and refused to put in more pancake batter so we could have pancakes. One person told me they didn't have any more and another said it would take them 20 minutes. Obviously someone was not telling the truth.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this review, July 17, 2013
Thank you for taking the time to review our property. I am pleased that despite your challenges with our breakfast team your overall experience was positive. Without trying to make excuses for our breakfast hosts it does take about 20 minutes to ready the batter for the machine, however, we should have had the machine stocked and making pancakes for the entire length of our breakfast hours. I appreciate you bringing this to my attention and will be sure to speak with each of our breakfast hosts to prevent a future occurrence.

Sincerely,

Tia Lewis
General Manager
Holiday Inn Express Anchorage
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228 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Abilene, Texas, United States
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 9, 2013

We stayed here one night. We had to leave too early for the breakfast, so we did not try that. The room was clean and updated. The front desk employees were very helpful. There is a shuttle to the airport. The driver didn't seem excited about his job, but he did get us from point A to point B.

Room Tip: The first floor is partially underground, so if you prefer an above ground view, you will need a 2nd...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this review, July 11, 2013
Hello,

Thank you for taking time to review our property. I'm sorry you were unable to enjoy the breakfast but am please that you enjoyed the rest of your stay. I will be sure to share your comments with our staff.

Thank you again for choosing Holiday Inn Express Anchorage.

Sincerely,
Tia Lewis
General Manager
Holiday Inn Express Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, Georgia
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 9, 2013

Probalby the quickest shuttle pick up I have ever had. Less than 10 minutes from call to hotel to shuttle was at airport. Front desk staff also very friendly and helpful. Room was very average though and needs better Light blocking curtains or shades. Good breakfast

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this review, July 11, 2013
Thank you for taking the time to share your experience at the Holiday Inn Express Anchorage. I am glad to hear that you appreciated the prompt shuttle service. I apologize for the condition of our drapes and assure you that new ones have already been ordered. We are just waiting for them to arrive before we can start installing them.

Thank you again for your comments, we hope to welcome you back to Holiday Inn Express the next time you are in Anchorage.

Sincerely,
Tia Lewis
General Manager
Holiday Inn Express Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

Comfortable stay.
Airport shuttle.
Breakfast included.
Cookies and milk at 8 pm.
One room can accommodate up to 5. Great for families.
Gym available.
We also got a cab easily to the railway station.
Great location near many restaurants and walmart.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this review, July 11, 2013
Thank you for taking time to review our property. I truly appreciate the comments and feedback you've provided and am pleased that you enjoyed your stay with us. I do hope the rest of your vacation was just as great if not better.

Sincerely,
Tia Lewis
General Manager
Holiday Inn Express Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watertown, New York
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2013

This was by far the nicest place we stayed during our AK trip. The staff was so friendly and went out of their way to make sure you were comfortable. The room was clean and so comfortable. We had a wonderful view of the mountains vs the street. The business center had 2 PCs which made for no waiting. fridge in the rooms. Good breakfast, cozy beds, moose prints in the back parking lot. Nice workout center and pool (pool area super hot) Other hotels should take their lead.

Room Tip: ask for a room facing the mountains
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this review, July 11, 2013
Thank you so much for sharing your experience. I am so happy that you enjoyed your stay with us. I will make sure to share your comments with our staff as I'm certain they will serve as encouragement to "keep up the good work".

Thank you for choosing Holiday Inn Express. I look forward to welcoming you back the next time your travel plans bring you to Anchorage.

Sincerely,
Tia Lewis
General Manager
Holiday Inn Express Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Top Contributor
242 reviews 242 reviews
19 hotel reviews
Reviews in 44 cities Reviews in 44 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed July 1, 2013

We were just here overnight. Located within a couple of miles of the airport and if you need it, the hotel shuttle runs 24 hours a day. We arrived by car at 2:00AM and check in still only took 2 minutes.The room was typical HI Express which meant no surprises. Breakfast the next morning was warm and quick including pancakes. We were on the main floor but make sure that you are not on the first floor which is actually below ground. Wake up call was on time and check out was as quick as check in.

Room Tip: stay away from first floor.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this review, July 2, 2013
I am so glad to hear that you found our staff to be professional and friendly. We certainly do our best to make the guest experience one to remember. Thank you so much for taking the time to share your comments. I will make sure to share them with my staff.

Sincerely,

Tia Lewis
General Manager
Holiday Inn Express Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Top Contributor
71 reviews 71 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 30, 2013

We stayed here two nights at the beginning of our Alaska Adventure and the night before flying home. All nights were great and the complimentary breakfast is always a plus. This hotel was clean and the staff were very welcoming and helpful! It was close to downtown and within walking distance of some restaurants. The airport shuttle was very convenient. We would stay here again.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this review, July 2, 2013
I am pleased to hear that you started and ended your vacation with us. We truly appreciate you taking the time to review our property. Thank you for your kind words, I will make sure to share them with our staff.

Sincerely,

Tia Lewis
General Manager
Holiday Inn Express Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Anchorage

Address: 4411 Spenard Rd, Anchorage, AK 99517
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Anchorage
#10 Family Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Anchorage 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express-Anchorage Airport is conveniently located just 1 mile from the Ted Steven s Anchorage International Airport and 10 minutes from Anchorage s historic downtown district, with all the major shopping and fine dinning restaurants. Take a ride on the Alaska Railroad, see the starting line of the world famous Iditarod trail, kids can play at the Imaginarium or H2Oais Indoor Water Park. Attend events at the Egan Center, the Sullivan Arena,the new Dena ina Civic & Convention Center or Anchorage s Performing Arts Center. Alyeska Ski Resort and the town of Girdwood are a short drive south on the New Seward Highway, along the Turnagain Arm where you can look out for wildlife such as moose, Dall sheep and the bald eagle. But if you don t see them on the road, you can visit the Alaska Zoo or Big Game Alaska Wildlife Center. Surrounding companies include, BP Exploration, Conoco Phillips, North Slope Telecom, Inc., and Arctic Slope Regional Corp. The Holiday Inn Express-Anchorage Airport has 129 smartly appointed guestrooms, with microwaves and refrigerators in all rooms, Free wireless Internet access throughout the hotel, 24 hour airport shuttle, and our Express Start Breakfast Bar featuring our world famous cinnamon rolls. ... more   less 
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Also Known As:
Holiday Inn Express Anchorage Hotel Anchorage
Anchorage Holiday Inn Express
Holiday Inn Anchorage

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