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“New and Clean” 5 of 5 stars
Review of Residence Inn Anchorage Midtown

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Residence Inn Anchorage Midtown
3.0 of 5 Hotel   |   1025 East 35th Ave, Anchorage, AK 99508   |  
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Ranked #8 of 68 hotels in Anchorage
Michigan
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
“New and Clean”
5 of 5 stars Reviewed July 23, 2013

We were upgraded from studio to 1 bedroom. The hotel was completely full. It is in a neighborhood so not a lot of restauants very close. They did serve a light dinner free on Mon-Thurs. nights. Served sloppy joes, salad and fries with 2 alcoholic drinks on the night we were there. We opted to drive our rental car to a restaurant but many took advantage and seemed pleased. Our room was great. Clean and everything seemed new. The bed was comfortable. They do have an airport shuttle. I would definitely return.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 people have reviewed this hotel

Traveler rating
    62
    47
    13
    2
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Anchorage, Alaska, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

the Staff was very nice to me and to my family. Customer service was excellent, every question and request we had was answered. When We got to our room it smelled clean and fresh and the rooms are well organized, it looks great. I spot I enjoyed the most is the pool.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2013

The room was clean. The front desk staff was aloof and they were not sure who their manager was or who was in charge to speak with about safety concerns.The pool hand rail is a hazzard, there was black something dripping from above into the pool. Despite the posted open hours, the pool is closed each morning for maintenance, however they did not address the pool issues. The breakfast area had more staff in the lines than guests. I left after one night.

  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMS-Lodging, Director of Marketing at Residence Inn Anchorage Midtown, responded to this review, August 8, 2013
Hello –
I recently received a copy of your review and want to thank you for the feedback. Our goal is to provide great service, but we didn’t meet your expectations during your stay. Please accept my sincere apology.

We are in the process of updating all of our permanent pool signs for more accuracy, and the maintenance crew has addressed the ceiling drip and taken a look at the hand rail.

Let me apologize again that your stay was not satisfying. I don’t like to hear that a guest felt like a front desk associate was aloof or wasn’t sure if the general manager or the operations manager was in charge at the time, so we’ll be addressing that at once.

Shelley
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 7, 2013

As noted by other reviewers, this is a property that has a good location but there does seem to be something that is not quite up to the usual Marriott standards. I stayed there for a week and the longer i stayed there the more low quality it appeared. The entrances were dirty, cigarette butts and trash was overflowing from the garbages. To see it on one day would indicate that perhaps there is a small issue you are willing to overlook but to see it repeatedly, you know that the staff just don't appear to care. The pool was closed for two days during the time period, as I was there with my kids, that just was not ok. Again, the excuse of it needing maintenance on one day is understandable, but twice or more and you have to wonder. A mystery to me is how they can close it for two days but completely miss the broken handrail...

Overall the rooms are to Marriott standards but the cleanliness left much to be desired. I made the mistake of looking behind a couch for my cell and found all kinds of things that housekeeping apparently didn't find worthy of picking up.

Another "odd" thing was what occurred on a holiday. The breakfast service was "limited". A note was put under the door full of broken english and misspelled words explaining that service would be limited due to the holiday. The rate was not reduced, just the service and meal service. This was not explained upon check in and the note didn't include anything approximating an apology.

On the positive side, the beds were very comfortable and the room was nice. The pool when open is nice.

This property is not one I can recommend. The management appears more interested in excuses to not perform than in actually living up to the expectations one would have for a Marriott property

Room Tip: Ask for a room close to the elevators... the elevators are not very logically located with some room...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMS-Lodging, Director of Marketing at Residence Inn Anchorage Midtown, responded to this review, August 8, 2013
Hello –

First I would like to thank you for the feedback, and second please accept my sincere apology for those items that were just not right during your stay. I’ll be talking with the general manager right away regarding each item on your list. Our goal is to provide great service for our guests, and in your case that just didn’t happen.

Thanks again for your input; we’ll incorporate it into our training program.

Shelley
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence, Kansas
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 30, 2013

I love the location. It's in the middle of everything, and the Moose's Tooth is less nearby. However, I was not satisfied with a few things at this hotel. I had a reservation for four days at this hotel at the government rate. My first two nights I stayed in a one bedroom suite at the government rate. I was told when I checked in that after two days I have to change rooms to a studio at the same government rate, and it is impossible for me to stay in the same room. In three years I have stayed at numerous Marriott Locations for over 100 times. This is the first time this has ever happened. Unfortunately, all of the good hotels in town were booked solid so I had no choice. It is a real inconvenience to change rooms, especially when your business meeting is at 8 am. and you can't check into your new room until 3 P.M. Subsequently, I had to pack up all of my belongings, and ask the hotel to store my suitcases in there utility closet. Also, when I received my bill for the first two nights, mysteriously 2 soft drinks appeared on my bill. This will be the first and last time I stay at this hotel. I will make it a point to stay at the Marriott downtown, where their customer service is first rate.

Room Tip: Double check your bill for accuracy
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NMS-Lodging, Director of Marketing at Residence Inn Anchorage Midtown, responded to this review, August 8, 2013
Hello –

Thank you for the feedback, and please accept my sincere apology. That certainly sounds like a lot of switching around and hassle that is not normal for guests of Residence Inn, so I’ll pass your comments on to the general manager so she can address it.

Shelley
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finger Lakes Wine Country, New York
Top Contributor
71 reviews 71 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 25, 2013 via mobile

Loved the suite: big beds, full kitchens. Couch was stiff but the beds were comfy so we watched Tv in our bedroom instead of the little living room. That was cool but the gas fireplace was in the living room so the ambience of thst upgrade was lost. Good local coffee in room. Nice tea, too. Breakfast was blah but free. Vert Hampton Inn. Nice indoor pool, but the workout area was tiny. Parking is tight. Park early and don't move.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
157 reviews 157 reviews
145 hotel reviews
Reviews in 95 cities Reviews in 95 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed June 21, 2013

Overall this is an ok property. The rooms are clean, the beds comfortable and the location convenient to both downtown Anchorage and the airport. Issues were mainly due to noises heard continuously throughout the night- not sure if elevator or pipe noises but definitely something sounded every 10 to 15 minutes- not loud enough to wake me up but loud enough to keep me awake.

Breakfast was more limited that other RI properties I have been - need more granola and fresh fruit selection. Overall ok but might try something else next time.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Residence Inn Anchorage Midtown

Address: 1025 East 35th Ave, Anchorage, AK 99508
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Anchorage Midtown 3*
Official Description (provided by the hotel):
At the Residence Inn Anchorage Midtown, we offer newly redesigned spacious studios and one or two bedroom suites; each with fully equipped kitchens (microwave, stove, dishwasher and refrigerator), generous work space, wireless internet access and a direct phone line with voicemail. Enjoy our complimentary breakfast buffet, guest receptions (Monday through Thursday), and shuttle service to Ted Stevens International Airport. Other features include a business center, heated swimming pool, whirlpool, exercise room, complimentary newspaper, iron and ironing board in all suites, cable TV with in-room movies, complimentary grocery shopping services, guest laundry and valet service and daily housekeeping service. Pets accepted. ... more   less 
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Also Known As:
Residence Inn Anchorage Midtown Hotel Anchorage
Anchorage Residence Inn

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