I have stayed here a few times, its an ok hotel. we likeD it because we are a family of 5 and we could get 2 beds plus a pullout couch for our oldest..perfect...
But in a recent trip to Anchorage we went straight there, to check in as usual...only to be greeted by THE RUDEST young lady I have ever had the displeasure of dealing with. Let me try to list this in a way that you can understand my frustration...
1st of all they were charging more than I have EVER seen them charge, and I've come here in all seasons.
2nd, I have ALWAYS received an Alaska resident discount, its not a huge savings, but it makes me feel better about their prices.
3rd she tells me that the pool is out of service and there will be no adjustment to the price or anything for the inconvenience.
-At this point I made some calls to see if I could find a comparable hotel....I didn't....so I returned to the front desk to carry on with check in though I was thoroughly unhappy already.-
She then goes on to tell me that the only room she can ( or will at least) offer me is at the far end of the building and asks if that will be alright. I (confused) asked what difference that made besides a little longer walk to the room. She then proceeds to tell me that it is butted up to a bar and that people have been known to not get any sleep until the bar closes around 2-3 AM!!!!
Needless to say I left at this point...and will not return... There was also what appeared to be a manager nearby who did NOTHING to try to make me feel better about the situation but didn't have any trouble mumbling under his breath about me to the front desk worker when I was walking out. This is no way to keep customers, especially one that has been staying at your hotel 3-6 times a year....every year for nearly 8 years! Oh well, I'm happy to choose one of the other SEVERAL nice hotels in town that want my money and my business.
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- Also Known As:
- Quality Suites Near Hotel Anchorage
- Clarion Hotel Anchorage
- Clarion Anchorage
- Anchorage Clarion