Although most of the issues we had with this place were, I think, out of their control, the review reflects our experience. We stayed twice here between vacation travel to other parts of Alaska. The inn is nice enough, maybe a tad worn around the edges, including the rooms. There is a fairly standard breakfast with scrambled eggs, sausage, make-your-own waffles, yogurt, fruit, etc. The location is across the tracks from downtown, so slightly out of the way but certainly within walking distance.
The airport shuttle is handy and appreciated, but be careful not to hop on the "Comfort Suites" airport shuttle that's advertised on the shuttle-call wall at baggage claim, which we did. That wouldn't have been a major issue except that the phones were down at the Comfort Inn the night that we arrived, so it wasn't easy to rectify the situation. Check-in, when we finally did get there, was a bit hectic because dead phone lines meant that the desk was operating off personal cell phones to handle reservations and couldn't process credit cards until the next day.
Dead phones weren't a major inconvenience, but the power outage when we arrived late one evening for our next stay was. I'm not sure when it started, but power didn't come back until 3 am or so. Meanwhile, we had to drag the suitcases up two flights of stairs, find our room down unlit halls and get ready for bed in the dark. Fortunately, I had packed a flashlight and the daylight that lingers in Anchorage through midnight helped also. So we did settle in and were just nodding off when the fire alarm sounded. We got most of the way downstairs when someone managed to reset it and things were mostly okay from then on with one brief additional alarm when the power came back on in the morning. The room did get fairly hot, too, with the ceiling fan not working...who expects to be sweltering in the dark in the Land of the Midnight Sun?!
I don't know if the phone or power issues were preventable, but I don't think I'd return to this unlucky place, even though the staff was friendly and resourceful. The whole point of staying here was to get some rest and sleep between excursions, and the issues delayed or prevented this for us. (I almost forgot to mention that the hotel sits between passenger trains tracks on one side and freight train tracks on the other - one or both services provide loud whistles throughout the night.) There was one cool thing, though - we peeked out our window in the morning at the fishermen swarming the creek behnd the hotel at just the right time to find a black bear ambling down the sidewalk about twenty feet away! Certainly a "Welcome to Alaska" moment...