We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Anchorage Hotel: Traveler Reviews

3.5 of 5
401 East 6th Avenue, Anchorage, AK 99501 (Downtown)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Sheraton Anchorage Hotel
Ranked #16 of 69 hotels in Anchorage
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

405 reviews from our community

Traveler rating
    128
    137
    86
    27
    27
See reviews for
Families
60
 
Couples
105
 
Solo
57
 
Business
126
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Redondo Beach, California
Top Contributor
204 reviews 204 reviews
68 hotel reviews
Reviews in 64 cities Reviews in 64 cities
86 helpful votes 86 helpful votes
“Nicely redone, with tremendous service”
4 of 5 stars Reviewed March 4, 2013

I'd stayed here before and it was a fine hotel. They've made some really nice upgrades since last I was in town. The main lobby area has been opened up and the restaurants have been updated. The rooms have also enjoyed the makeover as well. The only small issue is that the doors/walls are still a touch thin. Nonetheless, it's a great stay. Most importantly, the service was stellar all the way through. The check-in was better than many big markets. The club room had great folks morning and evening. I'd be happy to stay there again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by fozzetti for Anchorage
Ask fozzetti about Sheraton Anchorage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Anchorage Hotel, responded to this review
March 13, 2013
Thank you for your feedback regarding your most recent stay. We are delighted to hear that you enjoyed our renovations and found that we improved our products and services. Thank you for your comments regarding our hardworking associates; customer service is very important to us here at the Sheraton Anchorage. We appreciate you thoughtful comments and look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chugiak, Alaska
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Very nice”
4 of 5 stars Reviewed February 27, 2013

Our stay was very nice, the room was clean and nicely furnished. The staff was friendly, we had an overall nice stay with the exception of the tv which the picture was very poor. We cut our stay short because we wanted to watch the Daytona 500 but the tv reception was so poor we chose to go home early. Also my husband was down in the lobby and went into the restroom and a female employee was cleaning it with no sign outside or warning, then she told my husband "to just go ahead while she cleaned and the hotel did not have enough signs for the cleaning staff". Very strange.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Dave W about Sheraton Anchorage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
March 1, 2013
Dear Dave W,

Thank you for choosing to stay with us and for taking the time to post a review from your stay on TripAdvisor. We are really pleased that you enjoyed your stay - thanks for commenting on how clean and well furnished your room was. I am very disappointed that you had a challenge with the TV reception. We don't typically have challenges with our reception but there was an issue with the HD channels last weekend. I am so sorry that you had to watch the race elsewhere. Thanks for letting me know about the issue with the lobby attendant too. I will make sure we follow up (in an educational and constructive manner) with her & let her know what steps to take to improve.

We look forward to serving as your hosts again very soon.

Take care.

Jon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrebonne, Oregon
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
“Great Location”
3 of 5 stars Reviewed February 24, 2013

This hotel is in a fabulous location of downtown Anchorage. You are within walking distance to many activities, shopping, Museums, restaurants among other things.
I would have given this hotel a higher rate however the bed that we had was a King size and not comfortable at all. The linen and room in general was very comfortable but I woke every hour due to the stiffness of the bed itself.
The restaurant in the hotel, Jade, was alright but nothing special. Brunch had the basic of menu but if you are in a hurry to get out to see the sights it's easy and convenient.
There is a very cozy lounge that had a good bartender. The chairs were big and comfortable with a fireplace to give that warm you up from that winter chill outside.
We took advantage of the continental breakfast and hor dourves on the 11th level - I wouldn't pay that extra for this. The Hor Dourves were frozen treats with some fruit and cheese and the breakfast was the same. Like going to a hospital cafeteria on a bad day. Suggestion is to walk a couple blocks and find a nice restaurant to eat.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 6 more reviews by Ginger1921 for Anchorage
Ask Ginger1921 about Sheraton Anchorage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
February 26, 2013
Dear Ginger1921,

Thank you for choosing to stay with us, and for taking the time to post a review of your visit on TripAdvisor. Thank you for pointing out our cozy fireplace/lounge, helpful staff and convenient location. I am very sorry that some aspects from your stay could not be described as exceptional. I would welcome the opportunity to speak with you so that I may learn what we could have done to make your stay amazing. I am a firm believer that we must learn what we can do better before we can take steps to become better.

I look forward to speaking with you.

Jon

Jon Kranock - GM
907-343-3143 (direct)
jon.kranock@sheratonanchorage.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“A slow fade”
2 of 5 stars Reviewed February 19, 2013

First, recent visit was as a multi-day conference attendee: did not stay in guest room (although I have in the 1980s). The Anchorage Sheraton used to be one of Anchorage's more glamorous hotels, with marble, brass, and other high-end finishes, and with impeccable personal service.--No more.--The facility is run down, with tears in wall coverings, stains on the walls and floors and hospitality linens, chips in the finishes, broken push door handles, grinding elevator and outside doors, sketchy snow removal, carelessly placed conference signs, etc. The ground-floor restaurant service is slow, servers and hostess defensive and inattentive. The ground-floor espresso bar is slow (18 min. for a latte?), defensive, and almost rudely inattentive.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
See 15 more reviews by AK_travelerAnchorage for Anchorage
Ask AK_travelerAnchorage about Sheraton Anchorage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Anchorage Hotel, responded to this review
February 22, 2013
Thank you for taking the time to connect with us and provide this valuable feedback regarding your stay. We are disappointed to hear that you encountered problems while at our hotel for a conference. We would love to hear more about the specific areas in which attention is needed and ask that you contact us directly. Should time allow, please email us at jon.kranock@sheratonanchorage.com. Thank you again for your insights.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Good Beds & Helpful staff”
5 of 5 stars Reviewed February 10, 2013

I've stayed here several times over all the seasons and I'm consistently impressed with the helpful staff. Food at the hotel is ok, but there are lots of good places to eat within an easy walk (even in the winter). The beds are wonderful. Overall an easy choice who do a good job of upholding the brand in Anchorage.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by Adam W for Anchorage
Ask Adam W about Sheraton Anchorage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
February 12, 2013
Dear Adam W,

Thank you for choosing to stay with us again, and for taking the time to post a review of your visit on TripAdvisor. I am so very happy that you choose to call our hotel your home away from home when in Anchorage. Thank you very much for noting our commitment to customer service, helpful team members and comfortable beds. I will be sure to pass your compliments on.

All of us at the Sheraton Anchorage Hotel and Spa are proud of our beautiful hotel, grateful to work with such an exceptional team, and honored to have so many loyal guests.

We look forward to serving as your hosts again very soon.

Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Historic Anchorage Hotel
Great value on a similar hotel
Anchorage, AK
4 of 5 stars 199 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Anchorage
Romantic
Dimond Center Hotel
Dimond Center Hotel 4.0 of 5 stars 158 reviews
Near the beach
Holiday Inn Express Anchorage
Holiday Inn Express Anchorage 4.0 of 5 stars 148 reviews
Great value
Rodeway Inn Anchorage
Rodeway Inn Anchorage 4.0 of 5 stars 106 reviews
Romantic
Grande Denali Lodge
Grande Denali Lodge 3.0 of 5 stars 189 reviews
Show Prices ABS:HotelCheckRates-d239765?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d73731?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d73025?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d230206?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Anchorage hotels
Embassy Suites Anchorage 4.5 of 5 stars 286 reviews The Hotel Captain Cook 4.0 of 5 stars 509 reviews Hilton Garden Inn Anchorage 4.0 of 5 stars 128 reviews Historic Anchorage Hotel 4.0 of 5 stars 199 reviews
Show Prices ABS:HotelCheckRates-d1097991?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d72177?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d252506?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d113013?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 69 hotels in Anchorage, ranked by popularity

Been to Sheraton Anchorage Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton Anchorage Hotel

Also Known As:
Sheraton Anchorage
Anchorage Sheraton
Address: 401 East 6th Avenue, Anchorage, AK 99501
Phone Number:
Region: United States > Alaska > Anchorage > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotels in Anchorage
#16 Family Hotels in Anchorage
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Anchorage Hotel & Spa is a luxury lodging with amenities like Ice Spa, a delicious restaurant, and 24,000 sq ft of meeting space. We're near Elmendorf AFB, Sullivan Arena, and Alaska Railroad ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Orbitz, Travelocity, Booking.com, Hotels.com, Expedia, Venere and Tingo so you can book your Sheraton Anchorage Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Anchorage Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Anchorage Hotel
Enter dates & see best prices* (from our partners)
Show Prices