We arrived at the hotel at 4am after 35 hours of travelling from Australia. The hotel was advised by our travel agent of our late arrival. We had also emailed the hotel to advise of this and also that the day of our arrival was our wedding anniversary.
The night clerk advised us our room had been given away and that the only king room available was the disabled room. Otherwise we could only have a twin bedded room.
It was 4am and we were tired and it was our anniversary so we took the room. It was terrible, 1 star at best. Didnt sleep a wink all night as was iover tired. The next morning we advised the desk clerk of this situation and requested to be moved to another room. We were shown a king bedded suite on the 7th floor which overlooked the water. The room was spacious and a 100% improvement on the disabled room. So we packed up our stuff and they moved us across to the other room.
The bed was comfortable and the day clerk staff were apologetic and helpful. We ate at the Glacier Brewhouse across the street, nice food, bad beer, too noisy for a romantic dinner and the waiters are rushed off there feet and dont really give any real service as there too busy.
Overall the location is excellent for the Westmark, the mall, great shops etc all ithin a few minutes walk.
Would stay here again if in Anchorage in the future. The room was not noisy and the furniture inthe upgraded room was pleasant.