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“Good Not Great” 3 of 5 stars
Review of Westmark Anchorage

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Westmark Anchorage
3.0 of 5 Hotel   |   720 W 5th Ave, Anchorage, AK 99501   |  
Hotel amenities
Ranked #26 of 69 Hotels in Anchorage
Anchorage, Alaska
Top Contributor
72 reviews 72 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Good Not Great”
3 of 5 stars Reviewed October 24, 2013

This is a decent hotel, and located in the heart of downtown Anchorage. It fit the bill, as we needed something centrally located to the downtown venues as we were planning on drinking and needed to be able to walk back.

Not a great deal in terms of price. This is a 'nice' hotel not an 'elegant' hotel. No worries of cockroaches, but not the Ritz, either. Middle of the road, but pricey as it's in Anchorage. Staff was friendly, but the decor is a bit dated.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, October 25, 2013
Dear TAZMAN1099

Thank you for taking the time to write about your most recent stay with us here at the Westmark Anchorage. Many people agree with you that we are the ideal location in the heart of Downtown Anchorage and close to everything, I am sorry that you thought us on the expensive side as we are nomally extremely competitive in rates for the downtown area. Next time you come in to town call me directly and we will see what we can do for you.

Yours Sincerely

Kevin Batters

General Manager
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418 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Oxford
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 22, 2013

My husband and I were on the Grayline Line Escorted Tour trip of Alaska back in the early part of August. Westmark was the hotel that was assigned to us when we first arrived. I found the hotel to be in a good location with great near by restaurants. Front desk personal were very helpful answering any of our questions. We found no problem with the room at all, bed was comfortable. If I am lucky enough to come back to Anchorage, I would stay again at the Westmark Hotel. Bette

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, October 24, 2013
Dear Bette H

It was great to hear from you and that you had such a good time staying with us, all of us here really enjoy reading the many comments we get and we take great delight in knowing you had a good time, Our restaurant is starting to get on the map with our local guests these days and we are about to put an English Pub Menu in for the winter featuring freshly made Savory Pies! We do hope you come back to see us soon and get to try our menu and tell us what you think!

Thank you againf for staying with us we appreciate your business

Yours Sincerely

Kevin Batters

General Manager.
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Wasilla, Alaska
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2013

We enjoyed the restaurant Solstice, they have reasonable prices and if you ever get to eat there ,I would suggest trying the Westmark Salad, yummy!
We also would like to thank Matt and Dylan for helping us when we had car trouble.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, October 21, 2013
Dear myfaironepb

What a nice letter thank you so much for the kind words regarding our staff and Dylan and Matt in particular. We take a lot of pride in trying to make all of our guests feel comfortable here at the Westmark Anchorage and it gives us great satisfaction when we see comments such as yours . We know we are not perfect but we all strive to make all of our guests feel welcome and special. We hope we all see you again soon.

Yours Sincerely

Kevin Batters

General Manager
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Top Contributor
112 reviews 112 reviews
15 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 15, 2013

We arrived by bus on a HAL tour. The line to the elevator was out the door we finally worked our way around the crowd and walked up the five floors to our room rather than wait for the elevators. Thank goodness Holland America had already assigned rooms and provided the keys. Looked like an older hotel remodeled. OK but could use come upgrade. Across the street is one of the best restaurants but the wait at 930 pm was 1 and 3/4 hour and the bar was just as bad. Next restaurant across the street was 1/2 hour wait. We went the to hotel restaurant and it was OK at least quiet so we could talk to our relatives who met us there in the hotel to accompany us on the cruise part of our trip. They liked the location but were not very impressed by the hotel in general. OK for one night especially after the 8 hour train ride.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, October 16, 2013
Dear Clintlinda

It sounds like you were here in the middle of the Tour Season some time! yes it does get a little hetic in Anchorage with so many people visting Alaska to see the beautiful scenery and Wildlife. We are glad you enjoyed your stay with us no matter how brief it was and hoped you had a great time in Alaska

Yours Sincerely

Kevin Batters
General Manager
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Alaska
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 14, 2013

The Westmark Anchorage is a great place to stay provided one understands what the hotel is and what it is not. What it is, is a great place to use as a base of operations if you are in Anchorage on business, or are there to explore the city. It's central location downtown provides quick and easy access to all of Anchorage's major businesses and tourist attractions. Many of Anchorage's finest restaurants are within walking distance, including two of the best right across the street. The airport is 10 minutes away. There is a restaurant on site that is surprisingly good. It offers a limited menu for breakfast, lunch, and dinner, but prices are reasonable by Anchorage standards, and the food is very tasty. There is a small lounge/bar on site, open from 4:30-10:30. The two bartenders I met were very friendly and accomodating, as were all of the employees I encountered during my 5 night stay.

What the hotel is not, is a destination resort, or a luxury property. There are no attractions on site, and the restaurant/bar is open limited hours. If you are looking for a place to "hangout" during the day, the Westmark is not the place. The property is clean, comfortable, and friendly, but you wont find new furnishings, on-site shopping, spas, state of the art electronics, etc. There are other more expensive hotels in Anchorage that offer those amenities.

Because of it's central location this is a great hotel to stay at if you are "cabbing it" around town. On site parking is $12/day and the lot fills up early in the afternoon. Finding a spot to park your car off site can be expensive if you have to use one of the public lots around the hotel. That is my only real complaint about the property.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, October 16, 2013
Dear Craigcobbak

Thank you for your very kind comments regarding the Hotel and how centrally located we are to everything!you are absolutly right in the we are not a resort nor do we try to be, but we are (as you described) ideally suited for people wanting to be in the heart of downtown Anchorage and witin easy access to shops, Malls, restaurants Bars and business, we are also a great place to base out of for doing more out door adventure activities.All of us here appreciate your kind comments and hope when next you come into Ancohre you again stay with us here at the Westmark Anchorage.

Yours Sincerely

Kevin Batters

General Manager
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Larsen Bay, Alaska
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 9, 2013

When we entered the hotel to check-in were found a line of 10 military personnel and two civilians waiting to register. There was only one clerk and while doing his best took nearly 30 minutes to get us checked in. As I was paying he informed me parking for my car would be an additional $12.00 per day.

The lobby and hallways seemed very nice and appeared newly re-furbished. When entering our room the floor coverings and wall were all in new condition. In contrast the furniture was tired, the bed spreads and linens would match Day's Inn quality and the beds were the worst we have ever slept in. The coil spring beds are very cheap and not comfortable.

Lastly the ice machine on our floor was not in operation.

The hotel is conveniently located downtown but is no where near a 4 star property. Additionally there were few people in house and the restaurant remained nearly empty during our stay.

I would suggest looking elsewhere if you are seeking quality lodging, at least until they turn things around.

Room Tip: Get a room on the building's north side for a good view of MT McKinley
See more room tips
  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, October 10, 2013
Dear Alwarburn 1

I am so sorry you had to wait in line for an extended period of time, I will have my Front Office Manager check to see what time you checked in and why there was not support for the Front Desk Agfent when a group of people arrived all at the same time. Thank you for you comments regarding how well we are situated in downtown and for observation that the room you were in was clean but that you thuoght the furniture looked a litte tired, I can tell you that we are getting ready to renovate another 4 floors and hope that when next you travel to Anchorage you give us another try, if you let me know when you are coming I will enure we get you a high room looking North.

Yours Sincerely

Kevin Batters
General Manager
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Nome, Alaska
1 review
5 of 5 stars Reviewed October 3, 2013

The Westmark hotel was a great place to stay while in Anchorage. The staff and hotel atmosphere were top notch. The hotel is within walking distance from many attractions in the Anchorage area. I would definitely recommend staying at the Westmark if you are planning on visiting the Anchorage area.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Westmark Anchorage, responded to this review, October 9, 2013
Dear Kaley O


All of us here at the Westmark Anchorage are thrilled that you enjoyed your stay so much that you took the time to write a response and give us 5 stars, we all look forward to having theoppotunity to provide your home away from home when next you come to Anchorage.

Yours Sincerely

Kevin Batters
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westmark Anchorage

Address: 720 W 5th Ave, Anchorage, AK 99501
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Anchorage
#17 Business Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westmark Anchorage 3*
Number of rooms: 198
Official Description (provided by the hotel):
Perfectly located in the heart of downtown Anchorage, the Westmark Anchorage Hotel is a perfect blend of sophistication and convenience. Take in the awe-inspiring views of the surrounding Chugach Mountains and Cook Inlet from the private balconies that adjoin every guest room. Check your e-mail on our complimentary high-speed internet station or simply relax in the always popular Solstice Bar & Grill. Adjacent to the Egan Center and Performing Arts Center and blocks away from the 5th Avenue Mall, the Westmark Anchorage is the perfect hotel choice for downtown accessibility. With a restaurant, lounge and over-sized guestrooms, the Westmark Anchorage offers supreme comfort in Alaska's largest city. ... more   less 
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Also Known As:
Westmark Anchorage Hotel Anchorage
Westmark Hotel Anchorage
Anchorage Westmark Hotel

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