Well,,, Once I phoned for the airport shuttle bus we were picked up quickly, the girl, however didn't engage any conversation, we had to really prompt her for conversation or advice after our 23 hour trip she was our first contact, so not a good first impression of Alaskans. The rooms are small, that's OK for a city type room, but we had 3 of us with 2 double beds - both of them have this awful loud squeak to them every time you rolled over, sounds like very loud plastic covering but there was none. We had to swap beds with our son, (as one roll over is quieter than 2 and one bed was worse than the other). You ate your breakfast in the small reception foyer on bar type wall benches on paper plates and plastic cutlery? why? Our last night, however was the worst!!!! at 3 am. we heard squeak squeak squeak squeak and thought that my son may have been having a bad, restless night in his squeaky bed........ NO!!!! it was a bed above him..... the squeak squeak squeak etc etc etc went on for 20 minutes!!!!!!! Someone must have told them to "get a room" BUT I wish it wasn't in the noisy Anchorage Downtown Hotel room above us!!! I would not stay there again. The staff, however at the reception were lovely and helpful (maybe on pick-up the girl was having a quiet moment, I just want her to recognize that she is in the hospitality industry and she should be more hospitable.
The 2nd floor seemed to have a good room, the higher the better - less chance of squeaky bed noise a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 9, 2013
I am saddened to hear about your terrible experience at The Anchorage Downtown Hotel. We strive each and every day to ensure customer satisfaction. As for squeaky beds, our beds are brand new and I am unsure as to why your beds would have been squeaking. I can tell you that we have had guests in-house who have been loud and out of ordinance, which will explain the squeaking noises that you heard in the room above yours. I am truly hoping that you will allow for us to show you that we are a great hotel, and we would love to accommodate you again on your future returns to Anchorage, Alaska.
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