We first dined at Orso 3 years ago before we were diagnosed gluten intolerant but I had read online that Orso was the one restaurant to go to if you needed to be gluten free as the chef was passionate about it so I happily made a reservation from my iphone while we were nearing Anchorage on the train. (their web site takes reservations - definitely do this if you are planning to go for dinner). We loved Orso 3 years ago and could not wait to go back - especially given how challenging it can be to find gluten free food (just a crumb and I get very sick for days - so eating safely is very important).
However, when we arrived, we found that was not the case. While Orso still wants to support the gluten free folks, their servers and overall management really did not know what was safe for us - so we ended up sending our poor server back and forth to the kitchen to ask about various menu items. We later learned this is because Orso has a new chef - the former chef who was so passionate about making sure gluten free folks can dine was busy opening another restaurant for the same owners.
Normally we only go to a restaurant for the first time during off hours so we can talk to the chef directly to understand what food is safe for us but given the web reviews about it being so great for gluten free we thought we'd be fine going there for dinner. Oh well.
The food we did end up getting was delicious (paella and a chocolate mousse for dessert) but it was altogether too exhausting and stressful for us. We did have a great conversation with the manager after our meal to discuss things and that is how we learned that the chef had changed, but he did say they would be working with the new chef and the servers to get things back to the level they were in terms of training and knowledge about the menu.
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