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“Run down hotel” 1 of 5 stars
Review of Hilton Garden Inn Anchorage

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Hilton Garden Inn Anchorage
3.0 of 5 Hotel   |   4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503   |  
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Ranked #3 of 70 Hotels in Anchorage
Certificate of Excellence 2014
Petersburg, United States
1 review
6 helpful votes 6 helpful votes
“Run down hotel”
1 of 5 stars Reviewed July 22, 2013

The wall paper was falling off the wall in the hallway, my room had holes in the wall that had been patched but not repainted, the TV in the room didn't work and had to be fixed. And finally the bed was terrible, sagging in the middles and very uncomfortable. Felt like a fold out bed.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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379 reviews from our community

Traveler rating
    213
    117
    30
    12
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Anchorage, United States
1 review
4 of 5 stars Reviewed July 16, 2013

Very nice hotel. Price was shocking, but we discovered that not only did they offer shuttle service to and from the airport, but also offered free shuttle service to downtown and back. All of the shuttles were "on demand" and arrived less than 10 minutes after we called for them. Room had fridge and microwave. Go grocery shopping because the food and drinks at the Hilton's pantry is quite expensive (a coke is $3).

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 15, 2013

As you will quickly notice, Anchorage is not cheap. My wife and I looked around for some time before choosing the Anchorage HGI, even though it isn't right downtown. With a discount for AAA, it was definitely the best value for a hotel we found. We stayed three nights, and thought the customer service was very good. There was a problem with our room the first night, and they changed to a 4th floor room for the other two nights with a sincere apology. The gym, pool, and jacuzzi are not enormous, but all clean and functional. The breakfast buffet is pretty impressive for $15, with all the cold standards plus eggs and pancakes to order with bacon and reindeer sausage on the side. Suffice it to say it held us over. The location was helped by their complimentary airport and downtown shuttles. The downtown shuttle will take you to (and pick you up from) a few locations near 4th and 5th Avenue until 10pm, and the drivers were all knowledgeable, welcoming, and genuinely appreciative of tips. We were absolutely pleased with our decision to stay at the HGI.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 14, 2013

This hotel was much better than expected.
It was clean, the staff was friendly, our dinner at the hotel restaurant was tasty, the exercise room was nice, the pool area was nice, and the location was good.
I would stay here again.
I would recommend to anyone.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheyenne, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

Great place to stay! Clean comfortable rooms and very friendly and helpful staff. Felt very safe while there and while being shuttled to the airport. Shuttle driver very polite and knowledgeable. Would recommend this hotel to anyone.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairbanks, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

I will stay there again. Service was friendly, rooms were clean and comfortable, and the pool was wonderful and kid friendly. Within walking distance to restaurants. Location was easy to get to shopping or outing anywhere.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Townsend
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 4, 2013

The front desk staff were fabulous. My husband developed a high fever and we needed to get to an emergency room. The front desk directed us to the university hospital and called a taxi for us. We extended our stay for a couple of extra days and the staff was very helpful. We needed to stay in Anchorage for the rest of the week due to my husband's illness and moved to another hotel only because we needed a suite. I'm very grateful to the staff at Hilton Garden Inn Anchorage and thank them profusely for helping us so capably and sympathetically. Oh BTW, the room was clean and comfortable.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Anchorage

Address: 4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Anchorage
#3 Business Hotel in Anchorage
#3 Family Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Anchorage 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hilton Garden Inn Anchorage Hotel Anchorage
Anchorage Hilton Garden Inn
Hilton Anchorage

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