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“Excellent Stay / Customer Service” 5 of 5 stars
Review of Hilton Garden Inn Anchorage

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Hilton Garden Inn Anchorage
3.0 of 5 Hotel   |   4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503   |  
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Ranked #3 of 70 Hotels in Anchorage
Fairbanks, United States
1 review
“Excellent Stay / Customer Service”
5 of 5 stars Reviewed June 20, 2013

We really enjoyed out stay and the staff went above and beyond in our opinion. We were there for a special event and they even arranged a shuttle transport, not on their normal route, because there were so many guest at the hotel going to the same function! The only complaint would be that the pool could've been cleaner, but everything else was excellent!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, July 2, 2013
Dear Shannon W,

I'd like to thank you for your response here on TripAdvisor. Thank you also for pointing our our excellent staff and the way we try to make our guest's stays more enjoyable. I do apologize about our pool though. Unfortunately, we had a malfunction with our pool system but it is now up and running and ready for a more enjoyable swim. Since you are just north of us in Fairbanks, I hope that you are able to make another short trip here to Anchorage to see that we've listened to our guest's comments and learn from them. Please feel free to contact us directly to set up a reservation at anytime.

Sincerely,

Erik Mendoza
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Kodiak, United States
1 review
5 of 5 stars Reviewed June 20, 2013

The hotel is located centrally to Anchorage with just a short drive to all of the tourist sites in anchorage. This hotel is in great condition and I would strongly recommend this hotel to visitors to Anchorage. An excellent place to stay while visiting one of the most beautiful states.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, July 2, 2013
Dear Eric B,

We were very pleased to hear that your stay with us was excellent. Our hotel staff is really striving to become the "go to" spot in Anchorage for comfortable accommodations, great food and great staff. Thank you again for choosing us and we hope to see you again soon!

Sincerely,

Erik Mendoza
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hulst, the Netherlands
Top Contributor
52 reviews 52 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed June 12, 2013

Standard Hilton chain property in midtown Anchorage on good location, halfway between airport and downtown. Lots of restaurants within walking distance, own restaurant on the premises. Staff was very friendly, cooked breakfast was great and Jo made her guests at home. Other staffmembers were friendly and polite. Very large clean room with double beds, nice tv, good airco, fridge, microwave and tea/coffe making facilities. Bathroom was standard, with a few small mould stains in the tub. Didn't like that. Convenient place to stay, but very pricey

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, OH
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 9, 2013

My stay at the HIlton Garden Inn Anchorage was a good stay with friendly service for our last night in AK before heading home to the lower 48. The complimentary shuttle bus picked us up at a nearby restaurant and we had easy check-in by the friendly staff. The room was very clean and comfortable, with the standard set-up from Hilton Garden Inn. Even at 4:30am, the shuttle driver was smiling and happy to safely take us to the airport for our early morning flight. Overall, a quick, nice stay to make our last night in AK very pleasant.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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North Pole, Alaska
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 4, 2013

First off the staff is all very friendly and the lobby is typically small, but clean. However we were expecting the adjustable beds -as advertised- and they only have them in the rooms with king beds . The other beds were low, lumpy/springy and very soft. I cannot sleep on a soft mattress so they eventually gave us a king bed (we were ready to leave). There are no soda machines so you have to go down to the pantry for snacks. The pool looked dirty so we didn't try it but they have a good sized whirlpool. (We did not use it either.) We ended up with a room next to the elevators, but it was not a problem as we never heard them. The hallway looked dirty and was dark. Next time we will go back to the Embassy Suites.

Room Tip: If you want a good bed then book a king room.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N/A, United States
1 review
4 of 5 stars Reviewed June 2, 2013

Have stayed at this hotel previously and did not notice the smell of cigarettes in the room as we did this time or the noise from the ice maker. We stayed 2 nights due to day surgery and would have preferred a room on the first floor.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 26, 2013

We recently stayed at this hotel May 20 and 21st 2013. They allowed us to check in early, which was great. The rooms are spacious, clean and the beds comfy. The breakfast was good. Staff friendly. It's well located for the airport and not far from downtown. Really recommend this hotel.

Room Tip: We had a standard room...that was fine.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Anchorage

Address: 4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Anchorage
#3 Romantic Hotel in Anchorage
#4 Business Hotel in Anchorage
#6 Best Value Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Anchorage 3*
Number of rooms: 125
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Also Known As:
Hilton Garden Inn Anchorage Hotel Anchorage
Anchorage Hilton Garden Inn
Hilton Anchorage

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