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“Clean and everything you expect from a Hilton” 5 of 5 stars
Review of Hilton Garden Inn Anchorage

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Hilton Garden Inn Anchorage
3.0 of 5 Hotel   |   4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503   |  
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Ranked #3 of 69 Hotels in Anchorage
Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Clean and everything you expect from a Hilton”
5 of 5 stars Reviewed December 20, 2012

I lived in anchorage for three years and this is by far one of the best hotels to stay in if you are visiting, all amenities, plus breakfast, dinners, free happy hour....plus my most important thing, spotless. My husband came back from deployment and when we went for a night they surprised us with champagne and strawberries and chocolate, all comped. Now that's amazing customer service

Room Tip: Best hotel for kids in town, bigger rooms with full ,kitchen and lots of free light meals and snacks...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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312 reviews from our community

Traveler rating
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    27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Portland Oregon
Top Contributor
73 reviews 73 reviews
20 hotel reviews
Reviews in 46 cities Reviews in 46 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 13, 2012

I have been staying at this hotel for a number of years. Considering how remote the city is it is good to have a place where one knows that the the rooms will be availible , food decent and the staff willing to help.

Room Tip: Mountain view rooms have less road noise.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bryan G, General Manager at Hilton Garden Inn Anchorage, responded to this review, December 16, 2012
Westside Chuck, thank you for taking time out of your day to write us a positive review. We greatly appreciate your loyalty and value your choice to stay with us. We realize that there are other options, but we strive to consistently provide the highest service to all of our guests. As we continue to having willing knowledgeable staff, available rooms and wide variety of food options in our restaurant; we hope that you continue to make us your home away from. We value you and your kind words and look forward to seeing you on your next trip to Alaska!
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Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 23, 2012

After arriving on a late flight we were picked up by the shuttle, which runs 24/7 on demand. The property is a short 10 minute drive from the airport.

Upon arrival the check in was quick and the staff very friendly and welcoming. This was nice because we were tired from a long day of traveling.

We stayed in a standard king room that was clean and modern. A small, but important detail, were the sufficient number of outlets available for our electronics. The bed was comfortable and featured adjustable settings for firmness. The room had a nice view of the Chugach Mountains.

The fitness center was basic, but clean.

Since we were there on Thanksgiving morning, the breakfast was basic, but complimentary. On "normal" mornings breakfast is more elaborate, and the charge is somewhere in the neighborhood of $15 per person.

The location is centralized and near numerous dining and shopping options.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, Manager at Hilton Garden Inn Anchorage, responded to this review, November 29, 2012
Thank you Sacha S., for taking time out of your day to reflect on your stay with us and provide us with your positive feedback. The Hilton Garden staff is always excited to welcome our guests and provide them with a fast and efficient check in service. Our entire staff wanted to take some time to say thank you to all of our guests, providing a complimentary breakfast on Thanksgiving meant that we could celebrate the holidays with our guests.
We definitely uphold the highest standards of cleanliness in our rooms and throughout the property, while we maintain upbeat modern styles that reflect the Alaskan experience. We are glad that you were able to get a great view of our beautiful Chugach Mountains while you enjoyed your stay with us. Many of our guests take advantage of the endless shopping and dining options that are very near us. We greatly appreciate your kind words and positive feedback and we look forward to seeing you again!
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1 review
5 of 5 stars Reviewed November 3, 2012 via mobile

Will definitely go back. Great experience. Knowledgeable employees. front desk was so welcoming.Wonderful people. Great breakfast and best employees. Rooms very clean. Hotel premises were updated warm and inviting.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bryan G, General Manager at Hilton Garden Inn Anchorage, responded to this review, November 8, 2012
Thank you so much Traveler030422, for taking time out of your busy day to reflect on your stay with us. We are always pleased to hear when guests have a wonderfully enjoyable stay at our Hilton Garden Inn here in Anchorage, Alaska. We try to keep the warm smiles coming as it gets a little colder during our upcoming winter season. As we continue to uphold the highest standards of sanitation, we will also continue to keep our facilities up to date. Thank you again for your kind words and we look forward to having you stay with us on your next trip back to Alaska.

G.M.,
Mr. Guy
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Roseville, California
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 11, 2012 via mobile

Consistently good HGI experience. Nice hotel and friendly staff. I do wish they would make a few changes to dinner menu. Would like some low cal, low fat options. Dinner entrees are a little expensive compared to outside restaurants.

Had the Reindeer Sausage at breakfast...uniquely Alaskan. It was good...try it.

Stayed October 2012, traveled on business
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Bryan G, Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you Tim H for your comments. We appreciate hearing about our wonderful uniquely Alaskan Reindeer sausage; it is delightful to know that you enjoyed them for breakfast. With the increasing demand of healthy choices for our guests, we will be coordinating with our restaurant manager and chiefs to develop healthier options on our menu for our guests. We will be introducing the new menu in approximately 3-4 weeks. As we continue to work hard to provide a notorious meal for the best value possible, please feel free to be in touch with us if you have any further questions or concerns. We are pleased to hear from you and are excited to have you stay with us again.
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Vancouver, Canada
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 2, 2012

I thought this hotel was right downtown, but it is actually in mid-town. The staff were very welcoming and my room was comfortable and quiet. The view of the mountains was nothing extraordinary, but I am a spoiled Pacific North West-er with mountains all around me all the time. There is a Starbucks, Taco del Mar, TGI Fridays and some other restaurants all within one block of the hotel, plus the hotel restaurant as well which seemed to have a good menu. A taxi from the airport was about $12, though I think they also have a free shuttle as well.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you Skgal_11 for your comments. We apologize for the miscommunication from our staff, but we do offer a complimentary shuttle service to and from the airport, as well as, to our Downtown and Southside main attractions within Anchorage. We are sincerely sorry for this inconvenience and assure you that we will inform all of our future guests of our shuttle services and schedules. Our staff desires to excel in their hospitality for our guests and we are pleased to make future accommodations for them. We appreciate your honesty and taking the time to reflect on your stay with us. Thank you for being understanding and we hope to have you as a guest in the future.
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Wasilla, Alaska
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 29, 2012

I travel from Alaska to the lower 48 quite often and I always get a room in Anchorage when my flight is a red-eye or leaves before 10 AM. I have stayed here 15 times over the past 3 years. The staff is always very friendly and welcoming. The rooms are very clean and comfortable. I only have a couple small complaints. The rooms can be a little noisy from both street noise and people in the hallway. There have been times when I could not get the Government rate and my company travel people put me in the Hampton Inn or Springhill Suites. These are both nice properties but they do not have smoking rooms. The last time we could not get a Government rate I suggested the Homewood Suites. They put me up there and it was wonderful and very quiet.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you Wholehogbrew ,for taking the time to review your stay and provide comments for our team. We do appreciate your constructive feedback, as it benefits all of the Hilton properties. We do strive our best to honor all Military and Government employees, we apologize that this rate was not available during your stay. We do apologize for the inconvenience caused by street noise, we cannot control the street activity, but we will do our best to minimize the noise. The next time you do choose to stay with us, we will accommodate you with a room that does not face the highway. We greatly appreciate your feedback and will take your concerns seriously. We hope to have you as our guest during your next stay to Anchorage Alaska. Thank you!
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Additional Information about Hilton Garden Inn Anchorage

Address: 4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Anchorage
#3 Romantic Hotel in Anchorage
#4 Business Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Anchorage 3*
Number of rooms: 125
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Also Known As:
Hilton Garden Inn Anchorage Hotel Anchorage
Anchorage Hilton Garden Inn
Hilton Anchorage

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