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“Friendly staff, close to airport and restaurants” 3 of 5 stars
Review of Hilton Garden Inn Anchorage

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Hilton Garden Inn Anchorage
3.0 of 5 Hotel   |   4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503   |  
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Ranked #3 of 70 Hotels in Anchorage
Vancouver, Canada
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Friendly staff, close to airport and restaurants”
3 of 5 stars Reviewed October 2, 2012

I thought this hotel was right downtown, but it is actually in mid-town. The staff were very welcoming and my room was comfortable and quiet. The view of the mountains was nothing extraordinary, but I am a spoiled Pacific North West-er with mountains all around me all the time. There is a Starbucks, Taco del Mar, TGI Fridays and some other restaurants all within one block of the hotel, plus the hotel restaurant as well which seemed to have a good menu. A taxi from the airport was about $12, though I think they also have a free shuttle as well.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you Skgal_11 for your comments. We apologize for the miscommunication from our staff, but we do offer a complimentary shuttle service to and from the airport, as well as, to our Downtown and Southside main attractions within Anchorage. We are sincerely sorry for this inconvenience and assure you that we will inform all of our future guests of our shuttle services and schedules. Our staff desires to excel in their hospitality for our guests and we are pleased to make future accommodations for them. We appreciate your honesty and taking the time to reflect on your stay with us. Thank you for being understanding and we hope to have you as a guest in the future.
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Wasilla, Alaska
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 29, 2012

I travel from Alaska to the lower 48 quite often and I always get a room in Anchorage when my flight is a red-eye or leaves before 10 AM. I have stayed here 15 times over the past 3 years. The staff is always very friendly and welcoming. The rooms are very clean and comfortable. I only have a couple small complaints. The rooms can be a little noisy from both street noise and people in the hallway. There have been times when I could not get the Government rate and my company travel people put me in the Hampton Inn or Springhill Suites. These are both nice properties but they do not have smoking rooms. The last time we could not get a Government rate I suggested the Homewood Suites. They put me up there and it was wonderful and very quiet.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you Wholehogbrew ,for taking the time to review your stay and provide comments for our team. We do appreciate your constructive feedback, as it benefits all of the Hilton properties. We do strive our best to honor all Military and Government employees, we apologize that this rate was not available during your stay. We do apologize for the inconvenience caused by street noise, we cannot control the street activity, but we will do our best to minimize the noise. The next time you do choose to stay with us, we will accommodate you with a room that does not face the highway. We greatly appreciate your feedback and will take your concerns seriously. We hope to have you as our guest during your next stay to Anchorage Alaska. Thank you!
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Reston, Virginia
Top Contributor
65 reviews 65 reviews
39 hotel reviews
Reviews in 45 cities Reviews in 45 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed September 23, 2012

My husband and I stayed for 2 nights at this hotel. We arrived around 1am, and there was a clerk right at the desk ready to greet us. Check in was swift, friendly, and easy. The room was spacious, clean, and quiet. I thought the bed was quite comfortable. The bathroom was really nice and seemed relatively new. It was very quiet at night, so there were no problems sleeping. Breakfast is not included - you have a choice of paying for a la carte or a buffet.

The location was convenient to seeing the main sites that Anchorage has to offer. I would stay here again.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bryan G, General Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you Mkeith03, for your comments. We are excited to know that you and your husband had a great stay with us. We strive to offer an excellent stay, with comfortable, modern and spacious rooms, conveniently located near main attractions that Anchorage has to offer for our guests. Thank you for your feedback and we look forward to having you as a guest again.
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Seattle, Washington
Top Contributor
88 reviews 88 reviews
13 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 22, 2012 via mobile

What you would expect from a HGI..nice,clean and comfy. Several restaurants and Starbucks in walking distance. I like that you have a fridge and microwave a lot! This is where I stay in Anchorage! Staff was great.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you Robnleigh, for your great comments. We are always pleased to know that our hotel, our amenities and our surrounding environment are clean and comfortable. We strive to help our guests feel more at home while they are staying with us. Thank you for being a wonderful guest and we hope to see you as a guest during your next trip.
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Rolling Hills Estates, California
Top Contributor
75 reviews 75 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 6, 2012

We selected the Hilton Garden Inn in Anchorage as our home base when we first arrived in Alaska. Later, when we took off for adventures in Kenai Fjords and Katmai National Parks, we would return to this hotel between trips. The staff was very helpful and stored the luggage that we didn't need. Our room was clean and very comfortable. There was a shuttle available to pick us up and take us to the airport or to explore downtown. The bar and little restaurant had good service and tasty food. All in all, we will definitely stay at this hotel when we return to Alaska in the future.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you CaliPalosVerdes for your comments. We are more than happy to be your home away from home during your Alaskan adventure. It is always a delight to assist guests during and in between stays. We hope that you enjoyed the beauty Alaska has to offer! We are pleased to know that you enjoyed your stay with us and we look forward to seeing you again as our guest during your next trip to Alaska, thank you again.
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Anchorage, Alaska
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 3, 2012

I stayed at the Hilton Garden in Anchorage recently and was very happy with the way the staff treated me. One of the rooms had a smoke smell and they immediately put me in another room and treated me to breakfast. The staff always had a smile on their face and the food was great. Rooms very clean. I definitely suggest this hotel. Very easy to get to and always lots of parking.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, General Manager at Hilton Garden Inn Anchorage, responded to this review, October 13, 2012
Thank you AndreaPPP for your comments. We have a great desire to keep our guests are comfortable and help them feel at home while they stay with us. We were delighted to make additional arragnements for you and your family, as well as, offering delicious complimentary breakfast. We do look forward to having you back as a guest in the future and thank you again.
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South Perth, Australia
Top Contributor
114 reviews 114 reviews
63 hotel reviews
Reviews in 62 cities Reviews in 62 cities
167 helpful votes 167 helpful votes
5 of 5 stars Reviewed September 2, 2012

We have now stayed here twice for a total of four nights this month. The rooms are normal hotel size but clean and very modern and the place appears to be quite new. It has a good laundry, exercise room (with very new equipment) and a good inside swimming pool area. The staff here really make a difference. They remember you and they go out of their way to meet your needs. I like that.
While breakfast is an extra charge it is not expensive and it is quality food and well prepared. Dinner is casual but again, not expensive and quality. The atmosphere in the dining area is happy. Staff and guests talk and guests introduce themselves and talk to each other. It is probably one of the nicest places I have stayed. There are other eating places around and we looked at them but never bothered to eat there because the dining area and food here is simply superior and price comparatively the same.
The shuttle system works well and the wait is minimal. The inn is closer to the airport than the city and railway station but there's always the shuttle!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan G, General Manager at Hilton Garden Inn Anchorage, responded to this review, October 3, 2012
Thank you mayaPerth for your comments. Were are glad that you had a great time in Anchorage and at the Hilton Garden Inn. We work hard to maintain a fun and friendly environment for all of our guests. Our Chef has been working hard to create an affordable yet delicious menu for our guests, which I am happy you were able to enjoy, both at breakfast and dinner.

We look forward to having you back with again.
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Additional Information about Hilton Garden Inn Anchorage

Address: 4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Anchorage
#3 Family Hotel in Anchorage
#4 Business Hotel in Anchorage
#5 Best Value Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Anchorage 3*
Number of rooms: 125
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Also Known As:
Hilton Garden Inn Anchorage Hotel Anchorage
Anchorage Hilton Garden Inn
Hilton Anchorage

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