When I checked in I was given my room # and key card. The key card didn't work. They gave me a new key card, didn't work. The desk person walked up with me and opened door. A woman screamed - there was already someone in the room! It was after midnight and I didn't want to go look for another hotel, so they gave me another room. There were kids running up and down the halls and adults talking loudly well after 2 in the morning. My room was very small and the furniture worn out. When I talked with the manager the next day, she didn't seem concerned at all. She just asked me if I wanted to check out. The front desk clerks were friendly and concerned, but not the manager. I was still charged for the room but moved to a new hotel. I did lodge a complaint with the company.

I was overall unsatisfied with my stay at the extended stay downtown. They were very inconsistent in a lot of different areas. FIrst off, I wanted a hotel that had a "fitness center". What they consider a "fitness center" here is a joke, it's basically in a closet, has a bike that doesnt work, a stair master, and a treadmill that sounds like its going to break. They do room service once a week which is standard for extended stay hotels but they were inconsistent with that as well, missing my day and not getting around to it until I prompted the front desk staff. They don't have coffee ready every morning, which is quite annoying when you walk down from your room all the way to the lobby for nothing. My dishes in the cabinet were dirty. The doors on the outside don't always work and you will stand there putting your card in and out several times.

I will say that staff was nice and ready to help out with any problem. However there were just too many things that went wrong and I will not be staying here again.

My family of 7 used Priceline to book a hotel using the "Express Deal" option. Using this option, we didn't know the name of the hotel until after we paid for it. The normal price for this hotel during our stay was advertised at $174 the Priceline deal was $93. I'm really glad we didn't pay the $174. The breakfast was advertised as a continental breakfast - sorry but that's not a good description - the apples and oranges were old (apples were brown inside and the juice was starting to solidify in the oranges), coffee and bagels. No juice, no milk, not even ice water. We ended up going to the store for breakfast. Along with having to buy breakfast, you need to take into consideration a $10 per night fee for parking into your costs. Which we did to be safe from the morning tow threat. When we went to park, both the main lot and the overflow lot was full so we had to wait for someone to move so we could park. When we went out for something to eat, we had to circle back around again looking for a parking spot. The Hotel it's self is clean and not in a bad location, but smells of smoke. The staff was friendly. I gave it a 3 because it was clean, we only stayed one night and got the Priceline deal of $93. If I would have paid $174 - I would have given it 1 star.

Pros: Room seemed clean, decent wireless Internet, overall clean. They were shampooing the carpets in my hallway when I checked in. At least I know they take care of the place.

Cons: 1) Charged for parking but it appeared they oversold the amount of parking spots available in the place. Perhaps back up your towing threat statements by actually towing those who don't pay the parking fee? 2) "Breakfast" should be renamed the Plain Bagel and Coffee experience as that is all you get. Really don't define this as a "breakfast" or "continental breakfast" . 3) A little bummed I wasn't allowed to check in early after 14 hours of flying when there were clearly rooms available when I arrived.

Overall: A good place to stay; perhaps for less than a week. I didn't choose this place by choice as William Shatner (celebrity on a popular travel website) chose this place for me . Just make sure they don't stick you in a smoking room.