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Extended Stay America - Anchorage - Downtown: Traveler Reviews

2.5 of 5
108 East 8th Avenue, Anchorage, AK 99501 (Formerly Extended Stay Deluxe)
Hotel amenities
Extended Stay America - Anchorage - Downtown
Ranked #43 of 69 hotels in Anchorage
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83 reviews from our community

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Anchorage, Alaska
1 review
“staying somewhere else next time”
2 of 5 stars Reviewed August 14, 2012

I was overall unsatisfied with my stay at the extended stay downtown. They were very inconsistent in a lot of different areas. FIrst off, I wanted a hotel that had a "fitness center". What they consider a "fitness center" here is a joke, it's basically in a closet, has a bike that doesnt work, a stair master, and a treadmill that sounds like its going to break. They do room service once a week which is standard for extended stay hotels but they were inconsistent with that as well, missing my day and not getting around to it until I prompted the front desk staff. They don't have coffee ready every morning, which is quite annoying when you walk down from your room all the way to the lobby for nothing. My dishes in the cabinet were dirty. The doors on the outside don't always work and you will stand there putting your card in and out several times.

I will say that staff was nice and ready to help out with any problem. However there were just too many things that went wrong and I will not be staying here again.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask joe c about Extended Stay America - Anchorage - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Anchorage - Downtown, responded to this review
August 17, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest service, it was great to...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Just Okay....”
3 of 5 stars Reviewed July 31, 2012

My family of 7 used Priceline to book a hotel using the "Express Deal" option. Using this option, we didn't know the name of the hotel until after we paid for it. The normal price for this hotel during our stay was advertised at $174 the Priceline deal was $93. I'm really glad we didn't pay the $174. The breakfast was advertised as a continental breakfast - sorry but that's not a good description - the apples and oranges were old (apples were brown inside and the juice was starting to solidify in the oranges), coffee and bagels. No juice, no milk, not even ice water. We ended up going to the store for breakfast. Along with having to buy breakfast, you need to take into consideration a $10 per night fee for parking into your costs. Which we did to be safe from the morning tow threat. When we went to park, both the main lot and the overflow lot was full so we had to wait for someone to move so we could park. When we went out for something to eat, we had to circle back around again looking for a parking spot. The Hotel it's self is clean and not in a bad location, but smells of smoke. The staff was friendly. I gave it a 3 because it was clean, we only stayed one night and got the Priceline deal of $93. If I would have paid $174 - I would have given it 1 star.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask MichiganMom3 about Extended Stay America - Anchorage - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Anchorage - Downtown, responded to this review
August 7, 2012
I recently received a copy of your review for our hotel. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.

In response to your comments, I have met with our hotel staff and management in order to better ensure that items are always stocked during the hours that the coffee bar is made available. I can assure you that we are working hard to be better prepared in the future.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand locations in the future.
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Olympia, Washington
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
80 helpful votes 80 helpful votes
“A good stay”
3 of 5 stars Reviewed July 27, 2012

Pros: Room seemed clean, decent wireless Internet, overall clean. They were shampooing the carpets in my hallway when I checked in. At least I know they take care of the place.

Cons: 1) Charged for parking but it appeared they oversold the amount of parking spots available in the place. Perhaps back up your towing threat statements by actually towing those who don't pay the parking fee? 2) "Breakfast" should be renamed the Plain Bagel and Coffee experience as that is all you get. Really don't define this as a "breakfast" or "continental breakfast" . 3) A little bummed I wasn't allowed to check in early after 14 hours of flying when there were clearly rooms available when I arrived.

Overall: A good place to stay; perhaps for less than a week. I didn't choose this place by choice as William Shatner (celebrity on a popular travel website) chose this place for me . Just make sure they don't stick you in a smoking room.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask southpugetsound about Extended Stay America - Anchorage - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Anchorage - Downtown, responded to this review
July 31, 2012
Thank you for taking the time to review your recent stay at Extended Stay Deluxe Anchorage - Downtown. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.

We know that you have several lodging options, which is why it is so important to us that we provide you with a great room at a great rate, while still giving you something extra, like our expanded coffee bar. I do certainly recognize, however, that if you are looking for a full breakfast, our coffee bar won't satisfy you. I sincerely wish we had been better able to communicate exactly what our morning service includes so that you would not have been disappointed.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Whakatane,New Zealand
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
5 helpful votes 5 helpful votes
“better than expected”
4 of 5 stars Reviewed July 22, 2012

Having read some less than flattering trip advisor member reviews it was with some trepidation that my wife and I checked in to this apartment hotel but it turned out to be much better than some of the reviews had indicated.The studio king bed apartment was small but comfortable and had all that we wanted-a comfortable large bed,a large frig/freezer,a compact kitchenette with microwave and coffee maker and an iron and ironing board.I get the feeling that some members are being very picky when recording their views.

Room Tip: the corridors can be noisy and sound comes through the door-a room at the end of a corridor would be...
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask RobertChappell about Extended Stay America - Anchorage - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, General Manager at Extended Stay America - Anchorage - Downtown, responded to this review
July 30, 2012
Thank you for your positive review about your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you and your wife.

The company has labored over the design of our unique suites, keeping you in mind as they are doing so. This is why each hotel, including ours, offers amenities like a full refrigerator, stovetop, in-room wifi access, personalized voicemail, and on-premise laundry. It gives us great pride to hear that we have just the right mix of enhancements available for our guests to enjoy, thus enabling them to have the perfect stay.

Once again, from my staff and I, thank you for your kind works. It would be our pleasure to have you repeat your stay with us in the future or at any one of our other brand locations.
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Boise, Idaho
1 review
“Alaska or Bust”
3 of 5 stars Reviewed July 19, 2012

We liked the Anchorage,Alaska Downtown location of Extended Stay.
The Staff made our stay more comfortable.

Room Tip: Our stay in Anchorage,Ak was good because of 4 special staff member at Anchorage,Ak Extended Stay.Se...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ElizabethDuesman about Extended Stay America - Anchorage - Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Owner at Extended Stay America - Anchorage - Downtown, responded to this review
July 30, 2012
Elizabeth - My staff and I would like to thank you for the positive review of your stay at our hotel. It is rewarding to me to hear such kind words...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Anchorage - Downtown

Also Known As:
Extended Stay Deluxe Anchorage - Downtown Hotel Anchorage
Extended Stay Deluxe Anchorage - Downtown Hotel
Extended Stay Deluxe Anchorage
Extended Stay Anchorage
Anchorage Extended Stay
Address: 108 East 8th Avenue, Anchorage, AK 99501 (Formerly Extended Stay Deluxe)
Region: United States > Alaska > Anchorage
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 69 hotels in Anchorage
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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