Last month my parents and I eagerly started our journey to Alaska for a cruise. We booked a sightseeing trip with 907 tours for the first day in Anchorage where we were to arrive the night before. The flights were a disaster - they cancelled the one for my parents and could not re-route them until the next day. I called Susan from the airport, practically in tears, to let her know we would not make the tour and maybe not even the cruise. She was incredibly supportive, told me she would work on a solution and not to worry. She went out of her way to re-arrange things for the next day so that when my parents finally arrived, she took just the 3 of us for an abbreviated tour (her husband took the other tour registrants earlier). Somehow, we still got to see the wonderful Wildlife center (just in time for the bear feeding), ride up the Ariel Tram, and stop at several scenic places to take photos. We saw a wild moose too! She got us through the tunnel and to the port on time and even stayed until she was sure we were in the right line with our luggage. It was a fantasitc tour and she talked with us, provided snacks, and really saved the day. Most tour companies would have just said 'sorry - you missed the tour' but she really went above and beyond the call of duty in helping us. If I make it back to Alaska again, we will do another tour with them!
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