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“GREAT PROPERTY” 5 of 5 stars
Review of Anchorage Marriott Downtown

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Anchorage Marriott Downtown
3.5 of 5 Hotel   |   820 W. 7th Ave, Anchorage, AK 99506   |  
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Ranked #11 of 70 Hotels in Anchorage
Certificate of Excellence 2014
Hamilton, Canada
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“GREAT PROPERTY”
5 of 5 stars Reviewed 1 week ago

I recently spent 5 days at this Property....and i have to say everything from an extremely friendly and helpful staff to the location was perfect.....Everyone went over and above to ensure our stay was great....rooms were great.....food was great.....and i youve read my reviews in the past you will notice im extremely hard on hotel lobby bars.....well the hotel bar here was fantastic....we had the pleasure of having Kaitlin as our bartender and you want to talk about a great super fun and happy personality.....she was awesome.....special shout out to Cheryl Hurd in sales to really took great care of all of us....this is a great place to stay and will def be my only place to stay upon returning.

cheers
KB

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl H, Director of Sales at Anchorage Marriott Downtown, responded to this review, 5 days ago
Hi Kevin!

As you know, we loved working with you and your group, thank you for the review! Kaitlin is amazing and I am so happy she made such a difference in your overall experience.

We hope to see you soon, take care!

Cheryl

Cheryl Hurd
Director of Sales
907-792-2104
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location but very busy check in. This hotel is in a great location downtown. Lots of places that you can easily walk to. The building is very old but you can tell that they are slowly updating it. Not as nice as a lot of marriotts we have stayed in. Just keep in mind that in the summer huge tour companies use this hotel so don't be surprised when 4 buses pull up and unload 200 people and all their luggage. It's also the cruise ship hotel for royal Caribbean and celebrity so it's extremely busy Thursday through Saturday with cruise ship guests and again the tour companies that work with these people. The staff were really nice. Honestly I was most impressed with the bell staff. They were hrs working and moved stuff quickly.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights. It was our 2nd stay there and we saw major improvement in terms of room condition and services. Got the room facing the airport and if you love to count the number of planes landing and taking off, like me, you'll love it!! Location is great, number of cafes and restaurant nearby to walk around.

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Georgia
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Was in Anchorage for the first time on business in April 2015. The staff has excellent customer service. Each day they remember your name while walking through the hotel. The room 709 was very large. Not one complaint. I could still see the snow cap mountains. I have the Marriott app so I was able to check in via the app. The app is great it will send a notification to your phone asking if you want to check in. You can also request extra towels, pillows etc before you check in. Hotel valet was $24 and worth it. Car was always ready when I needed it.

Restaurants and shops are all in walking distance including a down town mall. The airport is less than 10 minutes away.

If you need a taxi the were right across the street waiting.

I would stay at this hotel again. All the staff I interacted with were excellent. I even told the food and beverage meager that this beats the last 2 Marriott I stayed in in Boise, ID and Wichita Falls, TX.

Hats of to the excellent staff including the bellman.

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first business trip to Anchorage. I've stayed at Marriot hotels before so chose this one based on past experience. I enjoyed it. Its very close to everything in the downtown area. Staff and room met the good standards I expect from Marriot hotels. Will stay there next time for sure.

Room Tip: 7th floor or above afford great views
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This place has bottomed out. They leave no stone un turned on how to provide horrible customer service. It's completely staffed by interns most of whom are very new to the hospitality industry. As nice as they are they can't disguise that this property is owned by the cheapest group of AK locals who could care less about service or cleanliness.
Unfortunately the Hilton and Sheraton are pretty bad also. Captain Cook though dated is the place to stay.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl H, Director of Sales at Anchorage Marriott Downtown, responded to this review, 2 weeks ago
Hello,

Thank you for your response. We take all of our guest comments very seriously and appreciate your feedback. We pride ourselves on our quality of service and take all comments into consideration. We are not a locally owned property, however are owned by a very reputable company that puts service among other things as one the top priorities. I would be more than happy to discuss with you personally.

if you would like to speak with me further is would be my pleasure. If I can be of service please feel free to contact me.

Regards,

Cheryl

Cheryl Hurd
Director of Sales
907-792-2104
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the only hotel ive stayed at while in anchorage on business and i love it. Its very close to everything in the downtown area. All the staff are extremely nice and helpful with any of my request.

The breakfast is alright nothing to brag about and i didn't have a chance for any other meal at the hotel. Sometimes finding street parking was a challenge but usually ablt to find somewhere within a couple blocks or else you could valet for 24 a day or pay in a parking area for a dollar an hour.. so street parking is always my way to go.

Comfy beds, nice sized pool and the exercise room is also a nice sized with good equipment not the cheap type where it sounds like its going to break with each step on the treadmill.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Anchorage Marriott Downtown

Address: 820 W. 7th Ave, Anchorage, AK 99506
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Anchorage
#9 Business Hotel in Anchorage
#12 Family Hotel in Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Anchorage Marriott Downtown 3.5*
Number of rooms: 395
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Also Known As:
Anchorage Marriott Downtown Hotel Anchorage
Marriott Anchorage

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