We definitely enjoyed this hotel. They were nice enough to upgrade us to a hospitality suite since both my partner and I were working from the hotel and taking conference calls all day. They were a little slow with service. We had to request extra pillows three times before they finally brought us the three extra pillows we wanted.
The room service was a little slow. The people taking the orders got our order wrong on two separate occasions. Both times they substituted the dish we ordered with a similar sounding dish. I don't think it was a language issue, but they seemed to be very overwhelmed with requests in general, so these were just minor mistakes.
The front desk manager (I think) was very apologetic, and called at one point to apologize for the mistakes and offered me extra points - which was nice - but not necessary.
Every staff member we encountered, from the front desk to the valet, room service and even the housekeepers, were extremely friendly and welcoming. The property itself is very well maintained (maybe recently renovated?), extremely clean, and had great amenities.
I would definitely recommend this hotel, they went out of their way to make up for the minor hiccups we experienced, and if back in the area again, I would certainly return.
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- Also Known As:
- Anchorage Marriott Downtown Hotel Anchorage
- Marriott Anchorage