We didn't go to the factory because we are in Sitka, not Anchorage. However, we did purchase 3 ulu sets online. We got one for ourselves and two for family members for Christmas. Customer service from this company is more than amazing! As previously stated we made our purchase online. The next day we recieved a call. A lady politely informed us she noticed our 3 orders to seperate addresses. Then she asked if we would like to add a card and to have the boxes stamped "Do not open until Christmas." Of course we did! We were so surprised and pleased with the customer service I felt obligated to write a review.
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