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“Hilton Charges For Everything” 3 of 5 stars
Review of Hilton Anchorage

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Hilton Anchorage
3.5 of 5 Hotel   |   500 West Third Avenue, Anchorage, AK 99501   |  
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2X HHonors Points
Ranked #22 of 70 Hotels in Anchorage
Dayton, United States
1 review
“Hilton Charges For Everything”
3 of 5 stars Reviewed October 30, 2013

Hotel is nice. Staff is great. Starbucks in the lobby. However, everything else is typical Hilton - they have this big lobby and thus they charge for everything to pay for it. Downtown parking is exhorbitant even if you don't choose the parking valet. Hotel rooms have recently been remodeled, but the bathroom is very small. No fridge in rooms so you can't bring back leftovers from dinner/lunch for later.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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807 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Abu Dhabi, United Arab Emirates
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 29, 2013

In Anchorage on business, this is the first time I've stayed in a Hilton. Desk folks were friendly and helpful. Room was nice with a stunning view of the roof of the adjacent building. Espresso bar was good. Valet parking was excellent and fast. First time I've had to pay for wireless internet connectivity in my room. Room service was overpriced but the service was excellent. I do NOT recommend the brisket of beef. It was advertised as barbecue, but really it was just roast beef with sweet barbecue sauce slathered over it.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 28, 2013

Very easy to get a room as it is off season end of October. The staff is very friendly and eager to please, but the furnishings and hotel itself is very "tired". A renovation would make a huge difference. Parking is steep, as only valet parking at $24.00 per night is offered. Breakfast buffet is decent, but the only regional food is smoked salmon and a gravy with game in it. The service staff are very friendly. and happy to talk and suggest activities. Saturday night was very noisy with a party in the next room full of young adults, and we were staying on the executive floor.

Room Tip: Facing the mountains is a lot more scenic than towards downtown. Higher floors have less ground leve...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 22, 2013

Attended multi-day meetings in the large ballroom. Valet parking staff were outstanding: fast, friendly, professional, caring. Front desk staff, gift shop staff, and espresso stand staff had the same high level of professionalism, standards, and caring. Meeting room temperature was comfortable, but chairs were not; even the executive chairs were uncomfortable and some were falling apart. Meeting room was somewhat tidied in the evenings, but some trash cans were missed and some trash left in the main floor. Like many places, certain services are pricey extras ($13 per day for wi-fi? Alyeska Resort offers it for free!)

  • Stayed October 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
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Palmer, Alaska, United States
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 19, 2013

We have stayed here many times when we have found ourselves in Anchorage and needing a room. The rooms have always been clean and the staff always courteous. Unlike another reviewer we have never paid for 24.00 valet. Don't forget if your military they offer reduced rates and extra perks.

Room Tip: The higher up in the tower offers great mountain views. On a clear day Denali is easily visible if y...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Big Lake, United States
1 review
2 of 5 stars Reviewed October 16, 2013

This Hilton is no more than a "Motel 6" because it has a limited coffee shop, with limited hours. A bar that has limited hours and the rooms need upgrading. They seem to have more managers than workers. This is the worst Hilton Hotel I have ever stayed at in the United States.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Anchorage, responded to this review, October 18, 2013
Dear Mike,

Thank you for your honest feedback. Please accept our sincerest apologies for your unsatisfactory stay with us. Every guest is important to us and we would like the opportunity to make it right with you. Please contact me at the email or phone number below to discuss this further.

Again, we appreciate your feedback and apologize that you did not enjoy your stay.

Sincerely,

Scott Doonan
General Manager
P: 907-265-7118
E: scott.doonan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

With the exception of the parking which said Hilton Guest parking but was actually Valet parking, everyone was wonderful and extremely helpful. The employees gave off a good vibe of friendliness and willingness to answer your questions. Hotel is also located right down town near all the shops and dining. Very nice.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Anchorage

Address: 500 West Third Avenue, Anchorage, AK 99501
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Anchorage
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Anchorage 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
The Hilton Anchorage hotel is a convenient ten-minute drive from Ted Stevens International Airport, and within walking distance of the Alaska Railroad Depot and Anchorage Convention District. Explore Anchorage's popular attractions including the Alaska Museum of History and Art, the Ulu Factory, Nordstrom and the Fifth Avenue Mall - all only two blocks from the hotel. Enjoy a comfortable stay in a stylish guest room featuring thoughtful amenities and high-speed internet access to help you stay connected with family and business. Dine in the inviting Hooper Bay Cafe and savor a variety of authentic Alaskan and American cuisine. Unwind in Bruin's Bar and catch up with the latest sports and news in this welcoming hotel bar. View the extensive Alaskan art collection in the lobby and enjoy a self-guided walking tour. Stay active during your stay with an energizing workout in the fitness center and refreshing swim in the indoor pool before unwinding in the steam room. Make business easy at the Hilton Anchorage hotel. Stay in touch with business in the 24-hour business center featuring a range of business friendly amenities and services. Our Anchorage hotel offers 20, 000 sq. ft. of flexible meeting and event space to easily accommodate business meetings, conventions, elegant weddings and special celebrations. ... more   less 
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Also Known As:
Hilton Anchorage Hotel Anchorage
Hilton Hotel Anchorage
Anchorage Hilton Hotel

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