This is the best Hilton hotel we have ever stayed at in regards to customer service and management involvement. I have stayed at many Hilton’s around the world but I can't ever remember when so many managers and staff members ask how our stay was going and was there anything they can do to make your stay better. That is great customer service. They made you feel welcome and loved having you stay at the Anchorage Hilton. It was the kind of customer service and management involvement I wish every Hilton would copy.
The hotel itself was nice and in a good location. It was clean and secure as what I would expect from a well run Hilton. The breakfast buffet was good along with the service. The front desk staff went the extra mile to make our stay at the Anchorage Hilton a memorable event. The hotel had a nice gym with better and average equipment for a hotel gym.
I sent an email to the Hilton’s Customer Service a few days before our arrival requesting a room upgrade and when we arrived they upgraded us to a very nice room on the 22nd floor with a great view. Also the front desk breakfast gave us for two days because I mention to them before I retired from the federal government I would only stay at Hiltons and I was a Hilton Diamond member. That was unexpected but a very nice touch.
Another good idea customer service item that caught our attention was having food (Club Sandwiches) in our room that we ordered on the Hilton’s internet a couple days in advance be there when we arrived. They were in the room and were good to eat after such a long trip from Washington DC.
Yes I would recommend and stay there again if I ever had another opportunity to visit Anchorage, AK.
This hotel is a must stay when in Anchorage.
- Official Description (provided by the hotel):
- The Hilton Anchorage hotel is a convenient ten-minute drive from Ted Stevens International Airport, and within walking distance of the Alaska Railroad Depot and Anchorage Convention District. Explore Anchorage's popular attractions including the Alaska Museum of History and Art, the Ulu Factory, Nordstrom and the Fifth Avenue Mall - all only two blocks from the hotel. Enjoy a comfortable stay in a stylish guest room featuring thoughtful amenities and high-speed internet access to help you stay connected with family and business. Dine in the inviting Hooper Bay Cafe and savor a variety of authentic Alaskan and American cuisine. Unwind in Bruin's Bar and catch up with the latest sports and news in this welcoming hotel bar. View the extensive Alaskan art collection in the lobby and enjoy a self-guided walking tour. Stay active during your stay with an energizing workout in the fitness center and refreshing swim in the indoor pool before unwinding in the steam room. Make business easy at the Hilton Anchorage hotel. Stay in touch with business in the 24-hour business center featuring a range of business friendly amenities and services. Our Anchorage hotel offers 20, 000 sq. ft. of flexible meeting and event space to easily accommodate business meetings, conventions, elegant weddings and special celebrations. ... more less
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- Also Known As:
- Hilton Anchorage Hotel Anchorage
- Hilton Hotel Anchorage
- Anchorage Hilton Hotel