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“Don't be fooled by the outside.” 4 of 5 stars
Review of Merrill Field Inn

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Merrill Field Inn
2.0 of 5 Hotel   |   420 Sitka St., Anchorage, AK 99501   |  
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Hotel amenities
Ranked #54 of 70 Hotels in Anchorage
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Don't be fooled by the outside.”
4 of 5 stars Reviewed June 26, 2013 via mobile

My mother and I booked this motel through Hotwire. Since we didn't know the name of the motel before booking we weren't sure what to expect. I called a couple of days before we we to arrive there to ask about the shuttle service and where it could take us. The guy that answered the phone was very short and rude. This made me extremely nervous, thankfully when we arrived in Anchorage and called for a shuttle from the airport they were much nicer. Paul was the driver of the shuttle and he gave us tips for places to eat and for a couple of things to do. Once we arrived at the motel my mom was a little skeptical, the outside is a bit rough. Don't let that fool you! The insides were very clean and all the staff we met were very nice and helpful. Now we didn't stay inside the room that much because we did so many activities, but I think it's well worth the price. Location is a bit far from the downtown area, but not to far to walk of your up for some exercise. They even held our suitcases for us after we checked out so that we could go downtown and walk around before leaving. Very nice and we are glad to have stayed there.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, March 30, 2014
Thank you for your review of our hotel. The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. . Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities. As you mentioned, we still offer free shuttle service during the summer and Paul is still one of our drivers. It is our hope that you will return to the Merrill Field Inn and check out the noticeable differences.

Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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49 reviews from our community

Traveler rating
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    8
    6
    10
    20
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
perry, ga
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed June 25, 2013

this was located in a rough place....the customers looked rough....it was a scarey place! i guess you get what you pay for. the room was not very clean....pillowcase on one bed had not been washed since someone had used it....mascara and make-up all over it....yuck!!! although the staff seemed to consist of people with english as a second language, they were friendly and tried to be helpful. we locked our door and stayed in the room until time to check out

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, March 30, 2014
Thank you for your review of our hotel. We here at Merrill Field Inn would like to apologize for the sub-standard service you received and any other problems that you may have encountered during your stay at the hotel back in August of 2013.
The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
As for the neighborhood, Some of the nearby clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities.Including a free shuttle service for our guests in the summer months. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Maine
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 14, 2013

I stayed here quite often and I really like this place. It's affordable, close to everything, and clean. I have never had a bad experience here. Definitely a great place. I've stayed over 10 times and I love everything about it. Ya, the area is a big seedy for Anchorage standards, but doesn't bother me.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, March 30, 2014
Thank you very much for the compliments; we very much appreciate your repeat business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
1 review
4 of 5 stars Reviewed April 8, 2013

We are repeat customers and have stayed here from one night to over a week. The owner is always friendly and helpful. He told us some cool places to visit while in the area. The room was spacious with a kitchen space. There is a complimentary breakfast. We will stay again on our next visit.

Room Tip: Higher floors are quieter.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, March 30, 2014
I'm glad you enjoyed your stays with us. I hope you'll visit us again sometime.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 3, 2012 via mobile

The beds where as hard as rocks. Not very clean, poor service. The check in clerk had his shirt half tucked in, the ax was so loud u couldn't hear the tv, blew only in 1 corner of the room freezing half while the other half sweated. The beds were the worse. Blankets u could see through in patches, and hard as hell. Could only sleep for 2 hrs at a time before I awoke from pain, aggghhh don't stay there!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, March 30, 2014
Thank you for your review of our hotel. We here at Merrill Field Inn would like to apologize for the sub-standard service you received and any other problems that you may have encountered during your stay at the hotel back in September of 2013.
The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
As for the neighborhood, The nearby showgirl clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities including a free shuttle service for our guests. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 12, 2012

I can't believe I paid $120 for this hotel. The room was smelling cigarettes but the staff never admitted this. As a single woman, I decided not to stay there even if they didn't accept to refund me my expensive smoky room ....

  • Stayed July 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, March 30, 2014
Thank you for your review of our hotel. We here at Merrill Field Inn would like to apologize for the sub-standard service you received and any other problems that you may have encountered during your stay at the hotel back in August of 2012.
The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
As for the neighborhood, The nearby showgirl clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities including a free shuttle service for our guests. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 27, 2012 via mobile

ok guys this place was absolutely terrible, a bunch of dunks and druggies and the rooms were smoked in when the room was supposed to be a non smokeing room, and just very bad place, DONT EVER SLEEP HERE!!!

  • Stayed July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, March 30, 2014
Thank you for your review of our hotel. We here at Merrill Field Inn would like to apologize for the sub-standard service you received and any other problems that you may have encountered during your stay at the hotel back in July of 2012.
The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
As for the neighborhood, The nearby showgirl clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities including a free shuttle service for our guests. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Merrill Field Inn

Address: 420 Sitka St., Anchorage, AK 99501
Phone Number:
Location: United States > Alaska > Anchorage
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 70 Hotels in Anchorage
Price Range (Based on Average Rates): $
Hotel Class:2 star — Merrill Field Inn 2*
Number of rooms: 39
Reservation Options:
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Also Known As:
Merrill Field Hotel

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