Very friendly staff, and lovely little hotel. Nice continental breakfast (amazing coffee!) and you could make your own waffles. Perfect location in the heart of downtown and walking distance to shopping, restaurants and sightseeing. Only 2 negatives--The bed was a smidge hard for my liking (although the linens were good quality) and the room got somewhat stuffy overnight, but other than that I thoroughly enjoyed my stay. Will definitely stay again when I am travelling to Anchorage.