From check in to check out the staff were friendly and efficient. The decor in the lobby and common areas is beautiful and the suites are very comfortable, clean and well appointed. I was pleasantly surprised at how good the room service items I ordered were and though they took a little longer than I would like they did arrive when I was advised they would. My only grumble would be the fitness center which is not great (it's clean, there are towels, water etc, just not much equipment) but is typical of any Hilton group hotel I've stayed in so far. The pool looked really nice though I didn't use it.