So we arrived here around 8pm for a 2 night stay in the double queen size bedroom, but the moment we walked in we noticed it was stinking of smoke. The windows had been left open obviously to try disguise the smell of the smoke and it was freezing. So we headed down to complain as my brother is asthmatic, so staying in a room that was smokey was just not a option.
First we were told there were no other rooms by front desk, i work as front desk in a hotel so I know that this is NEVER the case, there is always at least 1 room available for back up or for any problems. Finally we managed to get the room swap, for another room type which had one king size bed and I had to sleep on this cot bed. It wasn`t ideal because we wanted the double queen size, luckily there were only the 3 of us, but if this had been 2 couples it would have been really not acceptable.
Also the maintenance man call elise or something was really rude to my brother, and also said *that`s good that you guys didn`t mess up the other room because someone is going to be checking in there* I mean come on, so it`s our problem that someone smoked in the room we were supposed to be in. All of this aside taylor on front desk was helpful with giving us free breakfast for our stay and complimentary parking, so we are thankful for this. The breakfast was really good, a lot of different options and the breakfast staff were pleasant.
Also josh that works in the bar was great, very pleasant and chatty :) and good at his job of making people feel welcome.
It is close to the space needle, but if your on the otherside of the hotel it just overlooks another building, nothing special.
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- Also Known As:
- Best Western Plus Executive Hotel Seattle
- Best Western Seattle
- Seattle Best Western