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“All around fabulous” 5 of 5 stars
Review of Pan Pacific Seattle

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Pan Pacific Seattle
4.0 of 5 Hotel   |   2125 Terry Avenue, Seattle, WA 98121 (Belltown)   |  
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Pacific Escape
Ranked #11 of 95 Hotels in Seattle
Vancouver, Canada
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“All around fabulous”
5 of 5 stars Reviewed February 23, 2013

What's to say that hasn't already been said about this property? We statyed in a King deluxe room and it was perfect. Super comfy bed/bedding (didn't really want to get up in the morning). Didn't use room service so can't comment on it, nor did we use the sauna/jacuzzi. Loved the location of it. Close to Belltown and the Space Needle. the staff were unbelievable.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, February 25, 2013
Thank you very much for staying with us at the Pan Pacific Hotel Seattle as well as for posting your feedback on TripAdvisor. To see comments such as "all around fabulous" and "perfect," truly means a lot to not only myself, but our entire team here at he hotel. Thank you once again for staying with us and we hope to welcome both of you back again in the near future.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,114 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 21, 2013

Believe it or not we booked this hotel through Priceline as we were staying in Seattle for less than 24 hours before our Alaska cruise... We definitely hit the jackpot...The customer service was great right from the start, the rooms were in great condition, beds were comfortable and we had a great view from our window. We were able to walk to several restaurants and even had a nice couple who lived in the building in the condos tell us where to go as we looked a little lost. All in all it was a great experience and I will be staying here again if we ever go back to Seattle.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, February 25, 2013
Thank you for taking the time to share your feedback from you most recent stay with us. I am glad that you enjoyed you brief stay is Seattle and I will be sure to pass on to our entire team how great you felt our service and product was. I also hope that you and your family enjoyed your Alaskan cruise. Seattle is an amazing city, so don't hesitate to come and visit again soon. Thank you once again for staying with us.

Jeff Isenberg
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 20, 2013

This is my third stay at this hotel for business and plesure. The service is wonderful from check in to check out. I loved the modern design of my room and every business amenity possible was not missed. The car service to nearby spots was a delight and I loved having a Starbucks in the lobby and a wholefoods for my last minute cravings. On a side note, the bathroom design reminds me of the luxury hotels in Asia. Pan Pacific did not miss a beat wtih this hotel.

Room Tip: make sure to ask for corner rooms with views of the Space Needle
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, February 25, 2013
They you so much for continuing to stay with us at the Pan Pacific Hotel Seattle. It seems like our service, amenities, and location work perfectly for you whether you are here on business or pleasure. The corner rooms with the Space Needle View are unbelievable and also happen to be my favorite rooms as well. Please let us know if there is anything else we may assist you with and we look forward to welcoming you back again on your next visit to Seattle.

Jeff Isenberg
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2013

My husband & I stayed here (Feb.10th-11th,2013) for one night just for a mini getaway. The staff are amazing, cannot say enough. The hotel is in downtown; walking distance to a lot of attractions, restaurants, shopping, etc. We took a cab to Cheesecake Factory in downtown because we wanted to have some drinks, and it was too cold to walk at this time of year. Cab ride was $5 one way, not bad at all. Hotel staff arranged for the cab and called our room when it arrived.

We stayed in just a regular queen room and it was perfect. We had a view of the parking lot but still nice. So clean, soaker tub, separate shower, iron, coffee and tea, and mini bar which of course you would have to pay for. The room is spacious and has a flat screen TV with all HD channels. Bath robes. Beds were comfortable. Free wi-fi :)!

The hotel does have a spa, hydrapool, fitness centre, and sauna, but you do have to go outside and into a separate building. Fitness center is a very good size. The hydrapool was nice, fairly decent size. Besides the spa, the facility is open 24hrs!

We will definitely stay at the Pan Pacific Seattle again! We highly recommend it to anyone who likes luxury and willing to pay a little bit more even if its for one night! You really do get what you pay for.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, February 20, 2013
It is so nice to hear that you had a great "mini getaway" with us at the Pan Pacific Hotel Seattle. As you and your husband were able to experience first hand, our hotel is in a great location that provides easy access to many of the amazing attractions and restaurants that Seattle has to offer. Of all the great amenities that we offer, our complimentary wi-fi is one or our guests’ favorites and is mentioned quite frequently in their feedback. Thank you once again for staying with us and we hope to have you and your husband as our guests again the next time you are in Seattle.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver BC
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 18, 2013

I have stayed at Pan Pacific Seattle four times now: it has become my home away from home. The facilities are excellent, gym large and well appointed, location right downtown without being busy with traffic noise, walking distance to many sites, and did I mention how friendly and helpful the staff is?? there is a great restaurant within the hotel, Whole Foods right beside it and lots of good places to eat near by. I highly recommend this hotel

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, February 20, 2013
It is truly an honor to be considered your "home away from home," and it is great to hear that you have stayed with us so many times. Please do not hesitate to contact me directly at jeffrey.isenberg@panpacific.com if there is ever anything else I can do to make your stays more comfortable. We are more than happy to work with you on any personal preferences that you may have, securely storing luggage or bags in between trips, or anything else that might make your travels easier. Thank you very much for staying with us and we hope to welcome you back again in the near future.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrance
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 17, 2013

I haven't stayed here YET but when I do, I will make sure to update my review. This is solely based off the customer service that I have received via email.

So of course being from the LA area and adventuring out, I wanted to make sure that this is the hotel that I will be staying at during my birthday, spring break from grad school, away from work, vacation spot. I'm a very picky person and some people would probably label me as a princess during traveling so you can get the picture -- I want a nice room, nice view, worth the penny and the price but close enough to all the attractions then far enough from the noise. I also look for transportation ease and yelp all the food in the area. I mean, hello, we all factor these things in our vacations, don't we?

Anyway, so with a little indecisiveness, I couldn't figure if I wanted to book this hotel or another. It was a toss up between the two. This one won me over with the wifi. Most of the other hotels were charging up the wazoo for some wifi. Com'n now? Then another perk that got me was that there's a Whole Foods. But okay, what really toped it off for me was when I emailed the hotel about some questions..

I had concerns such as a rental car, the greatest restaurants around or bars (what's better than asking a local?) and then the room, etc. I spoke to two people, one named Brandon and another named Ali. Both were so sweet and awesome. Brandon was accommodating and responded within a day. Now Ali responded after, I don't know what happened to Brandon -- maybe all the emails go into one inbox and whoever gets the email, gets it. But Ali gave me so many suggestions on places to see, eat, and then suggested in detail of what way to get to the hotel from the airport. I mean details! It didn't matter how many questions I had or how many times I sent a reply to the email, he was on point and so attentive to my needs.

I really feel that this is going to be a great get away and can't wait! I'll be updating in April! So look out tripadvisor and yelp. :)

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, February 20, 2013
Thank you so much for sharing your 'pre-stay" experience with us for your upcoming visit to Seattle. Both of the reservations agents that you were in contact with are great ambassadors to our hotel and exemplify the service that our entire team strives to provide to all of our guests. We are looking forward to welcoming you to our wonderful property next April and are always available if you have any other questions or planning that we may assist you with. Please let me know if there is anything else I can personally do to make sure your upcoming stay is perfect (jeffrey.isenberg@panpacific.com). Thank you for choosing the Pan Pacific Hotel Seattle.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 16, 2013

I could not recommend this hotel more highly. The staff are all incredibly friendly, helpful and efficient and are empowered to resolve any issues and ensure that a consistently excellent experience is delivered.
From the concierge service to the front desk, restaurant staff and housekeeping, everyone we encountered during our stay was friendly, welcoming and professional. I can only imagine that people enjoy working there, and this is translated into a warm and friendly welcome.
We stayed three nights, one night in a standard room and two nights in a one-bedroomed suite. (910). The standard room was perfect and was spacious, well-appointed and with incredibly comfortable beds. The suite was out of this world. It had an amazingly spacious feel to it, and had great in-room amenities, with a massive bath for a leisurely soak after a long day walking the tourist sights of Seattle. The view of the Space Needle at night from the suite was an added bonus.
Breakfast in the coffee bar in the hotel was perfect, and just the right amount of food to start the day. The food seemed to be sourced locally and was fresh and tasty. The service was excellent and efficient.
There is a shuttle that you can order from the hotel to take you to any destination within two miles, and the hotel is about a five to ten minute walk from the station for taking the light rail to the airport. It is well-located, and just next to a small shopping arcade with a Whole Foods store. The hotel was really happy to empty the mini bar so we could store our own items. Indeed nothing was too much trouble for them. There was an error on my bill when I checked out (probably due to the fact that I made two bookings for the one stay) but this was resolved without any issues.
Honestly, this is the place to stay in Seattle. An all-round winner, with outstanding service.

Room Tip: Suite 910 was amazing, with a fantastic view of the Space Needle.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, February 20, 2013
On behalf of the entire staff here at the Pan Pacific Hotel Seattle, I want to sincerely thank you for staying with us as well as for sharing such a detailed review of your visit with us. When we receive feedback such as yours, it validates all of the hard work and dedication that our entire team puts in on a daily basis to ensure that we our providing the best experience possible for our guests. We have worked hard at building a culture and a team that, just as you mentioned, truly enjoys coming to work everyday and doing their job. We hope to have you back again in the near future, but please let us know if there is ever anything else we may assist you with. Thank you once again for staying with us.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Seattle

Address: 2125 Terry Avenue, Seattle, WA 98121
Location: United States > Washington > Seattle > Belltown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Seattle
#5 Business Hotel in Seattle
#7 Luxury Hotel in Seattle
#11 Romantic Hotel in Seattle
#21 Family Hotel in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pan Pacific Seattle 4*
Number of rooms: 153
Official Description (provided by the hotel):
Pan Pacific Hotel Seattle is situated in the heart of the city’s thriving South Lake Union neighborhood, and within walking distance of all that downtown has to offer. Recognized as a four-star hotel by the industry leading Forbes Travel Guide, the hotel features 153 superbly appointed guest rooms with 22 sophisticated suites; each with views of the city, Lake Union or the Space Needle. Pan Pacific offers a full array of technology tools for business and leisure travelers, with sustainable practices throughout the hotel and social responsibility programs serving the community as part of its acclaimed PanEarth® Program. The hotel is part of the vibrant 2200 Plaza located on Westlake, affording guests a 4,200 sq. ft. fitness center, the luxurious Vida Spa, award winning Seastar Restaurant & Raw Bar, Tutta Bella Neapolitan Pizzeria, Starbucks, Whole Foods Market and several other fine retailers. ... more   less 
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Also Known As:
Pan Pacific Seattle Hotel Seattle
Seattle Pan Pacific

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