If you are looking for a comfortable high end hotel with personal service and luxury accommodation, this is it. As this hotel is somewhat smaller than the Westins and W's, you are surely greeted by name and everyone cares with passion about your preferences.

the rooms are very nice, and everything is in best condition, clean and well cared for. Even with large windows to make the room light, it is well isolated so no disturbing sounds from traffic lets you sleep well.

as I travel on business, working conditions are most important to me: nice desk at the window and a great wifi connection that never failed. That is still not always the case even in the best hotels today.

Great bed, nice bathroom, in all: 100% of my needs covered and therefore the full 5 stars. Let me say again, thanks to the friendliest and most professional staff I have encountered in a long time, it seems the Pan Pacific sets high standards and trains their employees very well, and I got the feeling they are also well taken care of as they seem to enjoy their job!

We are regualr guests of this hotel since 2008 and we love staying here. During our recent stay, we noticed a huge drop in service. We were made to queue during check in and the front desk staff was very uncaring. Looks like they have new people everytime.The manager Jeff tried to help us but we felt that he was overwhelmed and uncaring.

The room that was assigned to us was clean but not what we booked. It was a low floor with a street view of ugly buildings. We called the front desk and we were made to wait again. Jeff finally picked up our call and tried his best to offer a solution to our problem. Guess what....no solution. We were stuck in this room because the hotel was sold out. We asked for the general manager but was told that he was on vacation???

We stayed overnight and left early. We will never stay in this hotel and not recommend it to our company.

My husband and I have stayed here twice in the past couple of years. The staff is always courteous and professional. I always feel like everyone goes out of their way to make us feel comfortable! The rooms are clean, quiet, spacious and inclusive of modern immenites. The on-site restaurant is wonderful as well. We only stay here when we travel to Seattle and have come to expect great things from this hotel...in fact, we've reserved a room for 12/23 and are so excited!

Pan Pacific Hotel, in downtown Seattle, Beautifully decorated for the holidays was a great treat this weekend. Every staff person from the valet, front desk staff, and housekeepers were friendly, polite, and ever so helpful. The room was beautiful. Loved the bathroom, with the jaccuzzi. A lot of neat details in the room. Plus we had a great view of the Space Needle.