We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best stay in central Seattle” 5 of 5 stars
Review of Pan Pacific Seattle

Save Saved
You added Pan Pacific Seattle to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Pan Pacific Seattle
4.0 of 5 Hotel   |   2125 Terry Avenue, Seattle, WA 98121 (Belltown)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Pacific Escape
Ranked #9 of 95 hotels in Seattle
Munich, Bayern, Germany
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Best stay in central Seattle”
5 of 5 stars Reviewed December 18, 2012

If you are looking for a comfortable high end hotel with personal service and luxury accommodation, this is it. As this hotel is somewhat smaller than the Westins and W's, you are surely greeted by name and everyone cares with passion about your preferences.

the rooms are very nice, and everything is in best condition, clean and well cared for. Even with large windows to make the room light, it is well isolated so no disturbing sounds from traffic lets you sleep well.

as I travel on business, working conditions are most important to me: nice desk at the window and a great wifi connection that never failed. That is still not always the case even in the best hotels today.

Great bed, nice bathroom, in all: 100% of my needs covered and therefore the full 5 stars. Let me say again, thanks to the friendliest and most professional staff I have encountered in a long time, it seems the Pan Pacific sets high standards and trains their employees very well, and I got the feeling they are also well taken care of as they seem to enjoy their job!

Room Tip: Corner room:-) windows all around, loved that!
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, December 21, 2012
Thank you for the very kind feedback from you recent stay here at the Pan Pacific Hotel Seattle. To hear comments about having the "friendliest" and "most professional" staff that you have encountered in a long time truly justifies the hard work and dedication our entire staff puts in on a daily basis. We hope that you continue to stay with us when you travel on business and perhaps even visit us for a vacation as well. Happy holidays and thank you once again for staying with us.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,020 people have reviewed this hotel

Traveler rating
    738
    217
    41
    12
    12
See reviews for
164
451
102
222
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Portland, Oregon
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 17, 2012

We are regualr guests of this hotel since 2008 and we love staying here. During our recent stay, we noticed a huge drop in service. We were made to queue during check in and the front desk staff was very uncaring. Looks like they have new people everytime.The manager Jeff tried to help us but we felt that he was overwhelmed and uncaring.

The room that was assigned to us was clean but not what we booked. It was a low floor with a street view of ugly buildings. We called the front desk and we were made to wait again. Jeff finally picked up our call and tried his best to offer a solution to our problem. Guess what....no solution. We were stuck in this room because the hotel was sold out. We asked for the general manager but was told that he was on vacation???

We stayed overnight and left early. We will never stay in this hotel and not recommend it to our company.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, December 21, 2012
Thank you for sharing your feedback from you most recent stay with us. I sincerely apologize that you did not enjoy your stay with us, and that we were not able to follow up on your concerns to your full satisfaction. Our general manager, Sam Johnson, was out on vacation for parts of November, but would be more than happy to follow up with you in regards to your stay with us. Please feel free to contact either myself or Sam at jeffrey.isenberg@panpacific.com or sam.johnson@panpacific.com if you would like to share more details about your stay with us. Thank you for staying with us and we hope you have a great holiday season.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Wenatchee, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2012

My husband and I have stayed here twice in the past couple of years. The staff is always courteous and professional. I always feel like everyone goes out of their way to make us feel comfortable! The rooms are clean, quiet, spacious and inclusive of modern immenites. The on-site restaurant is wonderful as well. We only stay here when we travel to Seattle and have come to expect great things from this hotel...in fact, we've reserved a room for 12/23 and are so excited!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, December 21, 2012
Thank you so much for making the Pan Pacific your hotel of choice when visiting the Seattle area. We are looking forward to welcoming you back to the hotel this month and will do everything possible to ensure you receive the same courteous and professional service you have grown accustomed to from you previous stays. If there is anything I can do to make your stays with us more enjoyable, please do not hesitate to contact me directly at jeffrey.isenberg@panpacific.com. We look forward to seeing you soon.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Top Contributor
79 reviews 79 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 10, 2012

Pan Pacific Hotel, in downtown Seattle, Beautifully decorated for the holidays was a great treat this weekend. Every staff person from the valet, front desk staff, and housekeepers were friendly, polite, and ever so helpful. The room was beautiful. Loved the bathroom, with the jaccuzzi. A lot of neat details in the room. Plus we had a great view of the Space Needle.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, December 21, 2012
It is great to hear how much you enjoyed your stay with us at the Pan Pacific Hotel Seattle. It sounds like you were able to take advantage of our great views of the Space Needle and our sunken bath tubs that so many of our guests rave about. We put a lot of thought and effort into our decorations, so it is very nice to hear that they have been well received. Have a great holiday season and please come back and visit again soon.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 of 5 stars Reviewed December 9, 2012

This Hotel offers everything, location, friendly staff, comfortable room and access to the most wonderful restaurants and cafes. Our view across the city was stunning. My travelling companion celebrated her 25th Birthday while were in the US and this hotel was the perfect way to commence our celebration. Loved being close to South Lake Union. Shopping was great. A trip to Bainbridge Island is a must. All in all highly recommend this hotel to visitors for a Seattle experience.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, December 21, 2012
We truly hope that your traveling companion enjoyed celebrating her 25th birthday here in Seattle. Thank you so much for staying at the Pan Pacific Hotel Seattle and for sharing your feedback. As you mentioned, the South Lake Union area is a great location as it provides easy access to many fabulous restaurants and cafes. Have a great holiday season and we hope to see you again next year.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2012

We stayed at this hotel after a cruise to Alaska. It is a gem. The room was fantastic, the staff attentive, and the location great. My wife enjoyed the stay so much that she wanted to return for a birthday weekend. I am looking forward to going back in early December. There is a wonderful restaurant attached to the hotel..Sea Star. The seafood was fantastic..we will probably go there all 3 nights of our stay!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, December 3, 2012
I hope you had a great experience on your Alaskan Cruise and we appreciate you staying with us to cap off you trip. We are excited to have you back for your wife's birthday celebration in early December. If there is anything we can do to help make this special visit more enjoyable, please do not hesitate to contact me at jeffrey.isenberg@panpacific.com. We look forward to seeing both of you soon.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 30, 2012

This is a chain hotel with a boutique hotel feel. Comfortable room with extra amenities. Great service. Excellent food. The hotel spa is a plus. Con: The neighborhood and room views aren't great. I will definitely stay here again on business but would not stay here for pleasure.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle_PanPacific, Manager at Pan Pacific Seattle, responded to this review, December 3, 2012
Thank you for the kind words about the service and food here at the Pan Pacific Hotel Seattle. The next time you are here on business, we would be more than happy to show you our rooms that have views of either the Space Needle or the Lake Union. Please also let me know if you have any other questions or concerns as we would love to continue having you back as our guest. Thank you once again for staying with us.

Jeff Isenberg
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Pan Pacific Seattle? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Seattle

Address: 2125 Terry Avenue, Seattle, WA 98121
Location: United States > Washington > Seattle > Belltown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Seattle
#6 Business Hotel in Seattle
#7 Luxury Hotel in Seattle
#11 Romantic Hotel in Seattle
#15 Family Hotel in Seattle
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pan Pacific Seattle 4*
Official Description (provided by the hotel):
Pan Pacific Hotel Seattle is situated in the heart of the city’s thriving South Lake Union neighborhood, and within walking distance of all that downtown has to offer. Recognized as a four-star hotel by the industry leading Forbes Travel Guide, the hotel features 153 superbly appointed guest rooms with 22 sophisticated suites; each with views of the city, Lake Union or the Space Needle. Pan Pacific offers a full array of technology tools for business and leisure travelers, with sustainable practices throughout the hotel and social responsibility programs serving the community as part of its acclaimed PanEarth® Program. The hotel is part of the vibrant 2200 Plaza located on Westlake, affording guests a 4,200 sq. ft. fitness center, the luxurious Vida Spa, award winning Seastar Restaurant & Raw Bar, Tutta Bella Neapolitan Pizzeria, Starbucks, Whole Foods Market and several other fine retailers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Orbitz, BookIt.com, Hotels.com, Priceline, Tingo, BookingOdigeoWL, TripOnline SA, Venere, Agoda and Otel so you can book your Pan Pacific Seattle reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Seattle Hotel Seattle
Seattle Pan Pacific

Owners: What's your side of the story?

If you own or manage Pan Pacific Seattle, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.