If you are looking for a comfortable high end hotel with personal service and luxury accommodation, this is it. As this hotel is somewhat smaller than the Westins and W's, you are surely greeted by name and everyone cares with passion about your preferences.
the rooms are very nice, and everything is in best condition, clean and well cared for. Even with large windows to make the room light, it is well isolated so no disturbing sounds from traffic lets you sleep well.
as I travel on business, working conditions are most important to me: nice desk at the window and a great wifi connection that never failed. That is still not always the case even in the best hotels today.
Great bed, nice bathroom, in all: 100% of my needs covered and therefore the full 5 stars. Let me say again, thanks to the friendliest and most professional staff I have encountered in a long time, it seems the Pan Pacific sets high standards and trains their employees very well, and I got the feeling they are also well taken care of as they seem to enjoy their job!