I've been bumped from a flight, but never a hotel. But that is what happened when my husband and I arrived at the El Gaucho Inn on a rainy Thursday afternoon. Initially, we were told that the hotel had overbooked, then the story changed to that the person in our room who was to check out had refused to leave. The more the hotel clerk tried to explain why we did not have a room, the less I believed her. The more I thought about this, the more ludicrous it sounded. If a person has not reserved a room and refuses to leave, they are trespassing and you call the authorities to remove them. You don't arbitrarily decide not to honor a standing reservation to accomodate the person who is not following hotel policy. This is not the way to run any hotel and I highly question the ethics and business practices of hotel management.
We were given another comparable room in a comparable hotel (it was neither), but it did not make up for the fact that we had to carry all our luggage back downstairs, drive a mile away, find parking again and unload, again, in the rain. Also, we were no longer within walking distance to the venue we planned to go to that night (more driving and more parking downtown).
The more I think about it, the more I think management decided to do someone a favor and did so at our expense. If I ever reserve at this hotel again, I will call ahead that day to ensure management has not allowed my room to be 'hijacked' by another customer.
- Also Known As:
- Inn At El Gaucho Hotel
- Inn At El Gaucho Hotel Seattle
- Hotel At El Gaucho
- At El Gaucho Seattle
- Official Description (provided by the hotel):
- Seattle's Luxury Urban Inn.Step back in time, to an era of uncompromising service and total indulgence. With its "retro-swank" fifties décor, the Inn at El Gaucho will give you the kind of responsive attention and personal pampering that only a 17-suite, exclusive Inn can provide.Located in Seattle's ultra-hip Belltown district, the Inn is minutes away from landmarks such as the Pike Place Market and the Space Needle. Whether you're a visitor to the city or a local spending a night on the town, the Inn at El Gaucho will serve up a memorable stay you'll cherish forever. ... more less
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