My wife and I had only been able to secure part of our lodging at the B&B on Capitol Hill, across the street from this B&B On Broadway due to previous booking and needed to extend our stay for 1 night. One month before our arrival I exchanged e-mails and a phone call with Don & Russell and was able to reserve the Dido room. I confirmed that the room was on the second floor and relayed that my wife has trouble climbing stairs.
On the day of our arrival (in the evening - though I thought we were to arrive earlier - no check-in time is posted on the web site and my phone call around noon that day found no one to answer) I finally reached Russell and let him know we were on the way over - he was a little annoyed that we were running late and, after accepting our plans, hung up. I then received a call from him asking if we'd be able to pay upon arrival and though I thought it odd, agreed. He asked how I'd be paying and I said "credit card" which was followed by a pause on his end. I said "Is that a problem?" to which he responded after another pause "....well....no", obviously disappointed.
Upon our arrival Russell let me in the foyer and insisted that all my luggage be in the home before we could proceed - odd again, but I agreed and went back out to retrieve my wife and the other suitcases. Topping this off Russell asked if we could complete the payment now. I asked if we could take our luggage up to the room first and he insisted on completing the payment first. While I thought it odd that he wouldn't let us store our stuff first I had seen the Dido room on-line and figured it couldn't be that different and, though greatly annoyed by this time I agreed, just to end the interaction with the innkeeper and go on to dinner. Let me mention that we were never welcomed to the inn, either in words or action - it seemed that we were merely playing a part in the cold process of contributing money to the business.
When Russell showed us to our room I finally realized why we were 1. encouraged to pay up front, 2. encouraged to provide cash (can't place a hold on cash already handed over), and 3. weren't allowed to see the room. The room we were directed tot was not the 2nd floor "Dido Room" but the retrofitted attic, up another narrow & steep stair. I reminded Russell that we'd reserved toe "Dido" and he simply responded that it had been "given away". My wife added that we'd reserved the room on the 2nd floor due to her difficulty with stairs and Russell simply continued talking about the amenities of the attic room. I insisted on an explanation as to why our room was not available and he responded simply "I don't have a reason". Astounding. And he never apologized - he simply asked when we'd be having breakfast. Needless to say we left in the morning, skipping breakfast.
In general while the attic room was clean there are numerous drops in the ceiling (corresponding with the roof valleys) and anyone over 5 feet tall will undoubtedly bump his or her head. I was unable to stand upright at the water closet or the lavatory. The attic room has minimal operable windows for ventilation and even in Seattle's mild climate was quite hot. As for the remainder of the public spaces on the first floor (as stated, we didn't stay on the reserved second floor) the home has attractive decor (except for the flat, unadorned, retrofitted front door which could have been borrowed from the interior of a moble home - complete with duct tape over the deadbolt) but we experienced a very distinctive odor of what seemed like stale tobacco smoke.
We stay exclusively at B&B's while traveling and rely heavily on the reviews of other travelers. Likewise I felt compelled to share our experience as one among others for this facility. In general we experienced a lack of welcome and were obviously deceived into paying before we realized the room we'd reserved had been "given away". It's that cold and disinterested deception that bothered us the most. That, and the complete indifference of the innkeeper. We had had a great 5-day stay at the The B&B On Capitol Hill across the street, were made to feel at home at that inn and were treated ethically there. Not so at the Bed & Breakfast on Broadway. And the one star is for the location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.