Nicely appointed room. We paid a small amount for an upgrade and it was worth it. We moved into a charming spacious suite with lovely decor including french doors that divided the sitting room from the bedroom. Amenities we especially enjoyed were; slippers, robes, great bathroom 'condiments', Keurig coffee system, great selection of teas. We had a dripping faucet and when I mentioned it at the front desk it was rectified by the time we returned to the room. We loved the volume and water pressure of the shower.
We wanted information, tickets and reservations, and the concierge, William, was really helpful and clearly loved his job. Another concierge, a woman, not so much...but all the other staff were 110%. Ask for William.
We were lucky and stayed when the hotel had their Christmas tree display which was stunning. Great inhouse pub, which I already reviewed.