Nice clean hotel in decent location. Nice touch is the free shuttle to to Pikes Market and other places with knowledgeable driver. Nice pool and sufficient gym. Underground parking is nice as well, but have to pay for it extra. The staff is nice as well, only unpleasant experience was during checking in, when Moolie told me that our room was not ready, without even asking my name and to take a seat and wait while she finishes some work. I understand the check in is at 3pm and it was only 2;20 but I had a wife and 4 year old in the car so we just left and came back at 4pm. New and nice people were at the front desk than and all was good. After the first day, when we came back to the hotel (6pm) and found out our room was not cleaned, I called the front desk and was told: it's national housekeeper day and the housekeepers went on cruise. I found that funny, How about hotel guest national day, when we wont pay the bill? The room was cleaned while we were at diner. Help with luggage would be nice too.