We made reservations for an Emerald Suite at the Grand Hyatt for the night prior to and the night of our July 1 wedding. Several times prior to the date of check-in, my husband called to confirm various details (we wanted a bottle of champagne on ice for our July 1 wedding night, etc.). I checked in to the hotel on the day prior to our wedding. I requested the specific suite we looked at, which had a view of the Space Needle and the water. We were told we could not request a specific room until check-in, and when I did request it at check-in, I was told that was the room we had. It was not. We had a water and a city view. Still a nice view, but not at all what we had expected or were promised (the Space Needle and water view was requested). When we asked the bellboys (there were 2 standing around and no other guests in the lobby at the time) to help us with our bags, which were in our car in the garage, they argued as to who had to help us. Finally, one lost the argument and escorted us with a cart to our car. Upon arriving at our car, without saying a word the whole way, the bellboy threw our luggage onto the cart and haphazardly threw my wedding dress on top of it all. He then proceeded to bang the cart into the wall twice on the way back down to the lobby with no apology. When we got to the lobby, my mother asked him to step away from the cart and not touch our stuff. He started to argue with her. We got a different bellboy to take our items up to my room. When I got to the room I discovered that not only were we not given the room we had asked for (and been told we received), but the champagne for the wedding night was waiting on ice on the coffee table. I took it off the ice, called the appropriate number and asked them to please re-place it on ice on Friday, the night of our wedding. The night prior to the wedding, I ordered room service. A very simple order. After waiting for almost an hour for the food to arrive, it was incorrect. On our wedding night, my husband and I returned to the room to find the champagne where I had left it the day prior, on the end table next to the couch...no ice. At 8:53AM on the morning after our wedding, housekeeping rang the doorbell to the suite. Check out was not until noon. This was the part that upset me the most. 8:53 am the morning after our wedding! Not only did housekeeping ring the doorbell (the door to the suite is on the opposite end and in another room than the bedroom), they proceeded to enter. Repeat, this is the morning after our wedding. Ah! Needless to say, at this point we were ready to vacate this room that we paid way, way too much money for. The bellboy arrived to help with our baggage and it was the one from the day before that I had had such a bad experience with. He took our luggage and rolled it outside to the valet area. He left it and did not tell the valet which car it was to be loaded into (meanwhile, we were inside checking out). Upon check-out, I shared these experiences with the employee at the desk, he apologized and credited the room service back. After all of the various mess-ups that occurred, I will never stay at that hotel again. Not only that, but whenever I drive by it (I am from the Seattle area), I will be reminded of what a horrible experience I had there in the days surrounding my wedding. Thankfully, my husband and I were too happy with each other to let it ruin our wedding night. I would not recommend this hotel to my worst enemy. I cannot even express on here how deeply this whole experience disappointed us.
- Official Description (provided by the hotel):
- The Grand Hyatt Seattle will satisfy even the most sophisticated business & leisure travelers. Centrally located in downtown Seattle, next to the Washington State Convention & Trade Center, the hotel redefines the hospitality standard in the Pacific Northwest. Open spaces with a friendly accommodating spirit and high-tech wizardry, the hotel was created with meetings in mind. Its ballrooms, prefunction rooms and more than 25,000 square feet of meeting space feature marble, fine woods, and rich fabric decor. ... more less
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- Also Known As:
- Grand Hyatt Seattle Hotel Seattle
- Seattle Grand Hyatt
- Hyatt Seattle
- Seattle Hyatt