We stayed here for 3 nights for Christmas. Used the Hyatt points, but looking at the price listed, it is very reasonable, especially for such a great location and amenities.
I have been a member of Hyatt for years, and I must say, I have never been as impressed by the customer service as at the Grand Hyatt Seattle. Normally, at more corporate hotel like this, you receive the more courteous type of customer service, more like "I'm doing this because I have to, not because I want to". But here, everyone is very friendly and seems generally happy to help. We were also greeted by our names, which hardly ever happens anymore in this type of hotel. In fact, after our stay, the Mr actually called the hotel to find out where they got their salmon served at the Grand Club was from and they actually contacted him back w/ the information. It was a simple gesture, but I have contacted other hotel to find information on something they served during our previous stay, and was ignored even though they're known for their excellent customer service.
We had a gorgeous view of the water from our room. The room itself is not too big, but not too small; very comfortable size for a hotel room. The bathroom however is not the typical Hyatt bathroom. It reminds me more of the Vegas hotels bathroom (think Bellagio, Wynn, etc). Loved the soak tub, and my request for bath salt was accommodated without any problems, although I am still confused as to why hotels w/ tubs don't provide bath salt/soap for this purpose without having to request it. You can't exactly use regular shower gel to take a bath.
The bed is typical Hyatt bed, comfortable enough. However, the pillows are so flat we had to fluff them up by sleeping on two (three for me). I don't understand why hotels spend so much money on every other aspect of their hotels, except for the pillows. You spend most of your time on top of them, comfort is necessity!
Location: you know what that say, location location location. Walking distance to pretty much everything. Granted Seattle is not that big and easily accessible, but this location is located in a perfect spot for tourists. You are literarily smacked in the middle of the shopping area when you walk out of the hotel, and just a short few blocks walk to Pike Place. It's only 1 or 2 block walk to the bus stop so hopping in and out of busses is not a problem at all.
I was pleasantly surprised by the size of the fitness center. Plenty of machines and selections.
Minor incident which really wasn't the hotel's fault. Perhaps they should put up a big giant sign before the door to the hot tub area instead of the corner so everyone could see that proper attires are required to enter the area. Sure, it should be common knowledge that this area is coed, but apparently it is not common knowledge at all. We had the unpleasant incident w/ three women who let's just say not dressed for a coed area. It was uncomfortable for all, but especially for the Mr whose hot tubbing time was cut short w/ this incident.
Okay, I've heard a lot of complaints about their Grand Club from another travel forum, so I wasn't expecting a lot. Sockeye salmon they served in the morning is the Mr's favorite (thus the calling the hotel for info on it). They don't serve hot food for breakfast, but honestly, I quite enjoy grabbing something quick here and having breakfast/lunch/brunch elsewhere later on. A lot of time, the breakfast served at the hotel isn't exactly the best quality anyway.
The afternoon snack consists of hot appetizers, veggies and dips, and drinks. Not a lot of selections, but good enough for snacking purposes. Alcohol is extra, which we weren't aware of *not that it'd stop us from ordering, but it'd be nice if there's a sign to indicate that* (the last day, the magic sign was there; perhaps someone complained?).
I must disclose that we had free access to the Grand Club because of my status. Not sure if I'd pay extra for it honestly. The view from the club was beautiful and the room was comfortable to hang out in, however, the food selection isn't worth how much you'd have to pay for. But since it's free for us, I can't complain much.
In conclusion, we had a great stay, and we will definitely consider the Grand Hyatt next time we're in Seattle.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.