It's certainly true that this hotel looks fabulous, but unfortunately its service doesn't really match up, although I would still recommend it as a good hotel in Seattle.
The hotel makes a big play of the 'pineapple hospitality' but in the four days that we stayed there only one member of staff was polite, or even looked up when we walked into reception! I'm pretty sure his name was Justin and without him our stay would have been pretty rubbish - he had great suggestions for places to visit and eat and was really enthusiastic. (Any hotel owners reading this should head hunt him quick smart!) This was especially handy as the hotel is not really close to the action.
The rooms are lovely, but there is very little water pressure in the shower, which made for a rather limp start to the day. The free water, coffee and popcorn are smashing though! The free wifi is ok but not that speedy.
There are a few bars and restaurants nearby, and a large supermarket. I would totally recommend the Vietnamese restaurant a couple of doors down Roy Street (yellow sign) - best pho I've ever had!
- Official Description (provided by the hotel):
- The spirit of Seattle comes alive at The Maxwell Hotel. Every member of our experienced staff delivers genuine service from the heart. Our colorful and original interiors provide a warm and inviting ambience with delightful details such as our large mosaic pineapple, commissioned mural paintings and children's art tiles accenting the indoor swimming pool. Fun, creative, and unexpected touches like these make this downtown Seattle hotel an original Seattle icon. ... more less
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