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“Nexus to the rescue!” 5 of 5 stars
Review of Hotel Nexus Seattle

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Hotel Nexus Seattle
2.5 of 5 Hotel   |   2140 N. Northgate Way, Seattle, WA 98133   |  
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Ranked #60 of 95 hotels in Seattle
Huddersfield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Nexus to the rescue!”
5 of 5 stars Reviewed October 16, 2013

We ended up at the Hotel Nexus as a result of the hotel we'd been booked into and paid for had no knowledge of our reservation! Nexus staff were so welcoming and helpful; Matt gave us an upgrade to help make up for the experience we'd had at the other hotel after 26 hours of travel. It was great to find a friendly face after that trauma! The next day Steve helped us check that all the rest of our holiday bookings would be honoured, and the the free shuttle downtown was a great bonus.
Thanks go to Matt & Steve for turning what could have been a disaster for the 1st 2 nights of our trip into a wonderful stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNexus, General Manager at Hotel Nexus Seattle, responded to this review, October 21, 2013
Dear amazinamanda:

Thank you very much for reviewing the Hotel Nexus on TripAdvisor. I'm so happy that your unpleasant experience at another hotel was our gain of an amazing guest! I'm so happy we were able to accommodate you and that you had a great trip to Seattle. Our location, complimentary breakfast, Wi-Fi, laundry and fitness room are just some of the reasons guest choose to stay with us. But the most utilized complimentary amenity by far is our shuttles which go to many attractions, hospitals and downtown Seattle.

But the greatest asset we have are our employees with Matt and Steve leading our front desk staff. Thank you very much for choosing the Hotel Nexus and we hope to have the opportunity to serve you again in the future.



Sincerely,

Michelle Caruso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Newberg, Oregon, United States
2 reviews
5 of 5 stars Reviewed October 16, 2013

I just got back home from staying at the Hotel Nexus in Seattle. I was there for a 1/2 Marathon. The staff was so warm and friendly. When I checked in they asked why I was in town and I happily told them what I was planning to do. They were impressed! What was even better is that they remembered the next day after the Marathon to ask me how it went!! That meant so much to me. Every person on that staff was great! Especially Sara at the front desk! The rooms are super clean! The beds are comfy! The hotel is super close to the freeway in a safe part of Seattle!! I will be staying there again when I go to Seattle!!!

Room Tip: I recomend the back side of the hotel. That way you won't hear too much traffic.
See more room tips
  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNexus, General Manager at Hotel Nexus Seattle, responded to this review, October 21, 2013
Dear Ali J:

Thank you very much for reviewing the Hotel Nexus on TripAdvisor. Congratulations on completing the half-marathon, what an accomplishment! I was so pleased to read you liked our rooms and our new bedding packages are great! We are preferred by many guests for our convenient location near I-5 and our complimentary shuttles to the city and nearby attractions. But most of all, thank you very much for recognizing our fantastic staff! We try to go the extra mile and give each and every one of our guests the "Nexus touch" of service.

We look forward to serving you again in the near future at the Hotel Nexus!



Sincerely,

Michelle Caruso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
81 reviews 81 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 16, 2013

I stayed two nights with my wife and 3 teenage kids in a suite and found this hotel a great option for families with 3 kids. The living room is large and the sofa bed was apparently quite comfortable. The two queen beds were also comfortable.

This isn't a luxury hotel but its ok. The parking, breakfast and wifi are all free which is a positive and it is very conveniently located near the Northgate Mall, just off the main highway. The downtown core is only 7km away and an easy drive.

Id stay here again as a family, although its not a luxury getaway by any means.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNexus, General Manager at Hotel Nexus Seattle, responded to this review, October 21, 2013
Dear Andrew255103:

Thank you for reviewing the Hotel Nexus on TripAdvisor. I'm so glad you found our hotel convenient for your stay and the suite worked well for you and your family. Besides the complimentary breakfast, Wi-Fi and parking we offer complimentary shuttle service to downtown Seattle, local hospitals and many attractions. We have a 24-hour complimentary fitness and laundry facility as added amenities.

Thank you again for staying at the Hotel Nexus and we hope to have the opportunity to serve you again in the near future!



Sincerely,

Michelle Caruso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 14, 2013

When one first drives up, the color scheme and appearance of the hotel suggest late 60's Holiday Inn, and maybe once upon a time it was.
Let that not dissuade you as the folks are friendly, the price is right, the rooms are clean, the exercise room is great.
Like other reviewers, I found the next door neighbors at times audible, but not terribly so. The beds are about ready for renovation as mine had a sinkhole on one side. I just moved to the other.
The frig, microwave and coffee maker let you stay a little cheaper.
Don't miss the Family Donut shop sorta next door. Great donuts!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNexus, General Manager at Hotel Nexus Seattle, responded to this review, October 16, 2013
Dear Cardio-2:

Thank you for reviewing the Hotel Nexus on TripAdvisor. We are a mature property with a uniquely retro but freshly modern feel. We have a great location near hospitals, shopping, downtown Seattle and major tourist attractions accessible through our complimentary shuttle service. Thank you for pointing out our rooms are clean as we take pride in our housekeeping staff.

Thank you again for choosing the Hotel Nexus and look forward to the opportunity to have you as our guest in the near future.



Sincerely,

Michelle Caruso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 13, 2013 via mobile

The staff is so warm and accommodating that I didn't want to leave. I love staying at the Nexus. I highly recommend paying a little extra for the Japanese spa room,.. it will take the stress out of traveling. The location is next to tne northgate mallwhich is so very convenient for those travel emergencies when you findthat you forgot something.The new management has really made a difference in bringing customer service to a new level. They also have a lovely breakfast buffet that even accomodates a vegetarian like me,..and they allow pets! What more could you want?!! Love, love, love it!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNexus, General Manager at Hotel Nexus Seattle, responded to this review, October 16, 2013
Dear alaskaartist61:

Thank you so much for reviewing the Hotel Nexus on TripAdvisor. I agree that the Japanese soaking tubs are amazing! Thank you for your kind comments about new management - as the new General Manager it is appreciated that you can see the difference. Our location, complimentary breakfast, complimentary shuttles and staff are what makes our property the choice for many travelers. We are most proud of our exceptional staff that gives the "Nexus Touch" of service to each and every guest.

Thank you again for staying at the Hotel Nexus and we hope to have the opportunity to serve you in the near future.



Sincerely,

Michelle Caruso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastern Washington
1 review
4 of 5 stars Reviewed October 12, 2013

The Staff here is very friendly and willing to provide the level of service that an individual, couple or family would expect in a hotel stay experience. Sarah- Manager, was very helpful in making the experience for my girlfriend and I very memorable.

Hotel Stay Review: Within a few days to update overall experience.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNexus, General Manager at Hotel Nexus Seattle, responded to this review, October 16, 2013
Dear StangGT:

Wow! Sara made quite an impression on you from your very first contact. Sara exemplifies the guest service standards that all are employees strive to give each and every guest. As the Front Office Manager Sara is both a tremendous company asset and a roll model to each of her staff. Your comments on TripAdvisor are appreciated and we look forward to your stay at the Hotel Nexus.



Sincerely,

Michelle Caruso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2013

Many thanks for taking the extra time to help me navigate Seattle by giving directions and suggestions about public transportation. Had two wonderful, stress-free days cruising around the city because of your help!

Stayed October 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNexus, General Manager at Hotel Nexus Seattle, responded to this review, October 9, 2013
Dear Llzanne:

Thank you very much for taking the time to review your recent stay at the Hotel Nexus on Tripadvisor. It sounds like you had a fantastic visit to our area and Steve was instrumental making that happen. Steve is a fantastic front desk agent and exemplifies our guest service standards of giving every guest the "Nexus touch". Thank you for choosing the Hotel Nexus and hope we have the opportunity to serve you in the near future!


Sincerely,

Michelle Caruso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Nexus Seattle

Address: 2140 N. Northgate Way, Seattle, WA 98133
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 95 hotels in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Nexus Seattle 2.5*
Official Description (provided by the hotel):
Hotel Nexus is a non-smoking establishment located in north Seattle close to shopping and area medical centers, convenient to all of greater Seattle. The hotel offers complimentary hot breakfast buffet; complimentary area shuttle, high-speed Internet; free parking, business center, fitness center, outdoor pool, restaurant and room service. Guestrooms include granite countertops, hardwood furnishings, Serta Perfect Presidential Suite Diamond Plush beds, refrigerators, microwaves, coffeemakers, hair dryers, irons/ironing boards, and cable TV. Pets allowed in specific rooms (fee). ... more   less 
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Also Known As:
Nexus Hotel

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