We have been here since my husband's work moved to Seattle and for the past month and I would have to rate it poorly for many reasons. The main reason I would not recommend this hotel is the lack of customer service. I have never experienced more passive aggressive responses from hotel staff in my life. Working for several years in the hospitality industry I can't believe some of these people have a job for how they treat hotel guests. They incorrectly tried to kick us out of the room twice, once claiming that it was our check out date only for them to realize that they can't add properly. The rooms were never properly cleaned. I daily had to call for them to clean our room or they would not clean it. They also daily forgot to take garbage out of the room which I realized it was just easier for me to take it out myself. After a month of being here we are glad to finally move out into our home. I can count the workers who are actually nice, the others address concerns very rudely or just entirely ignore them. I would like to add that we are very low maintenance people, but after a month of just poor treatment I felt the need to warn others of our experience with this hotel. When I finally decided to complain to the front desk about all the issues, I was told to move over to the side while they took care of the people behind me first. This hotel needs a lot of work! Don't stay here longer than one night.
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- Also Known As:
- Homewood Suites Seattle-Downtown Hotel Seattle
- Homewood Seattle
- Seattle Homewood Suites