We went to dinner after checking in after 4:00 p.m. After dinner we settled in (approximately 8-9 p.m.). We started experiencing noise from the hallway from guest coming and going. We though the noise we lessen as the night progressed, but it didn't. Since our family was settle in and was staying only one night we decided not to ask for a room change. Approximately 12:00-1:00 a.m. we experienced noise from the next room (talking and laughing). One of the bed in our room squeaked. Every time my sons moved the bed would squeak, kept my husband and I up all night. In the morning, there were children screaming and running down the hall to the elevator, while the adults spoke loudly. The staff in the breakfast area were not very pleasant. The Hampton Inn breakfast staff in Vancouver Canada (we stayed 5 days there on this trip prior to staying at your hotel), they were always greeting us with a smile, helping us get a table, always restocking the food and drinks, etc. Their customer service was extraordinary. My son burnt his toast from one of the single toasters, the staff (a man employee) came over picked up the toast from the toaster and threw it on the counter. My son was very intimidated his action and was afraid to eat his breakfast after this experience. I noticed there were other families with burnt toast on their plates. It appears the single toasters (2 were present) had malfunctions and did not work properly. I reported all of these incidents when I checked out. The employee did let me know that if we had reported the problems they would have tried to correct the problems. I told him since we were all settled in, we did not want to make any room changes but my experience at your hotel was not satisfactory. He apologized.
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- Also Known As:
- Homewood Suites Seattle-Downtown Hotel Seattle
- Homewood Seattle
- Seattle Homewood Suites