I travel a fair amount for business and this is the nicest hotel that I've stayed at in quite some time. The exterior decor is striking. The front desk staff was incredibly accommodating and helpful as was the concierge. The rooms were very clean and without odor. The toiletries are good quality, too. On the last night, my sink drain backed up with some foul ooze. I notified the front desk upon check out and was immediately provided a discount on my stay. Very, very nice place.