This is my second stay at this hotel, this time I was there four nights. Although the room was in fact, a suite, not a small room as others described, the bedroom very badly stunk like dirty, unwashed bodies! (I actually had someone else come in and they, too, immediately noticed the terribly pungent dirty body smell.) It appeared to be coming from the pillows. I found the one that smelled the least and moved the others to the living room. The smell was better, but not gone. I reported it as I left for a meeting and was asked if I minded if someone came and checked. If someone checked, I was not notified and the smell remained. I was asked if I wanted to move to a new room, but I wasn’t certain it would have been a suite and really liked the rooms location.
The maid left an already used bottle of conditioner - which the front desk offered to replace when I brought it to them. There was also hair in the sink and on the edge of tub, which I removed and didn't report. The drain in the shower was so slow that my feet were covered with water by the end of every shower - which were approximately 4 minutes in duration!
On my last night, not only did I still have the nasty smell in the bedroom (which I actually reported one more time to a different desk clerk and again, to my knowledge, no one replaced the pillows and I did ask for clean bedding on day three - but new sheets and pillow cases did not eliminate the smell.) but there was a VERY strong cigarette smoke smell coming from the heat vent near the kitchen. I reported that and was told someone would come "spray" the room. In fact the room was sprayed with something while I was out of my room. It did smell better, but only until the spray wore off. The vent once again emitted a strong cigarette odor as soon as the spray had dissipated. I already decided reporting problems wasn't worth the effort , reporting the return of the cigarette smoke would only bring someone to spray again, and more fortunately and thankfully, it was my last night (and last visit to this Homewood).
I have stayed at a couple of other Homewood Suites in the Seattle area that were very nice, this wasn't one of them! The entire stay wasn’t terrible, thus the “Poor” instead of “Terrible” rating. It was close to the Convention Center, easy to get to, the breakfast was nicely served, and overall, the staff was friendly, even if they weren’t very good at removing the terrible odors in the room.
I thought the parking fees AND the tax on the parking fees were a bit steep!
A different hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It is apparent from reading your review that we completely missed the mark and did not provide you with a stay that met your expectations. I'm very sorry that this is the case and I do hope you change your mind and give us another opportunity to serve you in the future. Given that you do travel often to Seattle, it would truly be a shame if this is the final impression of our hotel. I believe us to be capable of a much better experience and I hope for another chance.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.