I am a very loyal customer to the Four Seasons Brand. I have stayed at my of the hotels all over the world and most recently the Four Seasons San Francisco and New York. Needless to say I am in love with the service and amenities that the brand offers. On a recent stay at the Four Seasons Seattle I was very disappointed. Firstly, the facilities were not of the Four Seasons Standard. The hotel seemed very dated although new. The service was not close to par with any other hotel I have stayed in. A good example is the doorman was on his cell phone while holding the door open and did not make any eye contact with me or my traveling partner as we entered the hotel. The front desk people checking us in were aloof and seemed unwelcoming when we arrived and did not warm up during our entire stay. The public restrooms next to the lobby was unclean and did not have toilet seat covers and when it was brought to the attention of the front desk, they look at us with the look as to say "so". Overall, I felt that I was staying at a nice Holiday Inn or a Sheraton or Hilton. The overall impression I got when leaving was that the hotel was going to benefit from the Four Seasons name alone and not do anything to uphold or enhance the standard. If I were at the hotels headquarters, I would reevaluate the general manager as the hotel can only be as good as the management deems. This is a failure for sure.
- Official Description (provided by the hotel):
- For business or leisure in the heart of downtown, Four Seasons places you within a five-minute stroll of the Seattle Art Museum, concerts at Benaroya Hall or the energy of Pike Place Market. Discover an intimate, cutting-edge ambiance warmed by Pacific Northwest materials and accented by works from Seattle’s vibrant creative community. And enjoy captivating views of Elliott Bay, Puget Sound and the surrounding peaks – whether over chic cuisine, from the floor-to-ceiling windows of your guest room, in your couple’s suite in the Spa or by the glow of the fireplace as you relax beside the rooftop pool. ... more less
- Reservation Options:
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- Also Known As:
- 4 Seasons Hotel Seattle
- Four Seasons Seattle