The basics of this hotel are okay. The bed is clean and very comfortable. The room is spacious. The hotel itself is new and well appointed. The people in the lobby are very nice. If you don't want to watch TV or have any sort of complimentary drink that's common in other hotels, you'll think it's great.
But...they don't get Comedy Central? Seriously? Jon Stewart and Stephen Colbert are, I am under the impression, pretty influential in the United States (all of their jokes about being on basic cable aside). This hotel does not get Comedy Central. Seriously. They can't spring for the expense, while they're happy to offer the Golf Channel, apparently.
And -- no coffee in the room. Even the Four Seasons in Toronto (just slightly newer) has Nespresso machines in its rooms. Due to jet lag and work obligations, I was up at 5 a.m. in this hotel, and had no source of caffeine. Nothing's open at 5 a.m., so you're stuck. No caffeine. Not even a tea option. Nope. No courtesy drinks in this hotel, unless you drink water from the tap.
Also, FYI: the hotel's not in a great part of town (though it is quite convenient for Pike Place Market) -- absolutely there are worse parts of Seattle, but this is not by any means Belltown (though they'd like you to think it is). You will get harassed by aggressive panhandlers even just crossing 1st Ave. outside the hotel or at the top of the steps from the hotel down to the waterfront, and it's a block or two away from a strip club/XXX store (and no, not the female-friendly one that used to be down the street, with the funny marquees).
It's a lovely room, but somehow they make it feel less than it is by cutting corners.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 20, 2013
Thank you for taking the time to comment on your stay. I appreciate your positive notes about the hotel and our staff.
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Thank you for telling me that you were disappointed we did not offer Comedy Central in our selection of channels. We have not had this concern brought to our attention by previous guests and we will certainly look at adding it to our channel guide.
I also would like to apologize that you were not informed of our various complimentary coffee options throughout the hotel. We offer a coffee set up each morning at the front desk as well as our fitness center. In addition, we are always happy to equip your guest room with either a coffee or tea set up upon request and that is of course always on a complimentary basis.
We have learned that coffee choices in Seattle are extremely personaI and we try our very best to customize the experience to each of our guests.
We certainly should have done a better job communicating to you each of the options available. I am so disappointed you were left with the feeling we were attempting to save costs.
I do hope you choose to stay with us in the future and share with us any prefrences so we may ensure a truly personalized stay. Again, thank you for your feedback and we look forward to the opportunity to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.