My wife and I recently ended our week stay in the pacific northwest with a 2 night stay at the Four Seasons Seattle.Overall, our stay was wonderful, and we would stay at the FS Seattle again without hesitation.
First, let me address the things the hotel could improve:
Poor reception: We arrived at the hotel valet area and were greeted by one of the valet men. The gentlemen wasn't very welcoming and my wife and I felt like we were being pushed out of the way so he could get our car moved and on to the next one. We went inside to check in early (our room was not available yet), and when we came back out, the valet had left all of the doors to the car open for everyone to see our valuables. This was a security concern for us.
Coffee: Why is it so hard to get a cup of coffee in the hotel? Both mornings I went downstairs to get coffee, but by early-mid-morning it moved from the reception area to the fitness club/pool. First of all, this is an inconvenience because I can't imagine many people are going to work out with their coffee. Secondly, most travelers prefer coffee while they are coming or going, and it should be located in a central place. Lastly, the coffee was either out every time I went (which means it was infrequently replenished) and one time there was no milk/cream available.
Service at the Pool: We were fortunate to be in Seattle on a nice weekend day and the pool was busy. There were 3 people working the area, yet we could hardly get anyone's attention to order a drink, get a glass of water or order food. Anytime I needed something I had to continually try to waive someone down. We have stayed at numerous FS hotels and have not had this issue.
Bed: The bed had a huge lump in it, so I didn't get a good night sleep as I was forced to sleep at an uncomfortable angle.
What did the FS do well?
Concierge was awesome. Justin was extremely helpful in recommending itineraries for our stay. We discussed day trips to Bainbridge Island, West Seattle and a slew of other options. My wife and I left to walk around town and when we came back, Justin had printed off materials and delivered to our room for our review. Even more spectacular, he said if we got lost in the city, give him a call and he would come find us. We've never had someone offer to go out of their way like that! Fortunately, we didn't get lost.
Central location: The hotel could not be in a better location for a visit to Seattle. Located adjacent to Pike's place, it is a stone's throw from one of Seattle's main attractions. It's also a short walk down the steps to the waterfront, walking distance to the baseball/football, stadium, Seattle Art Museum, 5th avenue and many other attractions.
Turn down service: We loved having a bottle of water at our bedside each night, slippers, towel refresh and a cleaning cloth for our sunglasses.
Gym: Very nice equipment and I loved working out with views of the sound.
Spa Facilities: We had a red-eye flight and although we had to check out, we were able to make use of the spa facility to freshen up in the evening before we departed for the airport. The spa facilities were wonderful!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
What wonderful feedback on your stay with us...thank you so much for taking the time.
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I appreciate the kind comments about Justin(we are lucky to have him), the location, turndown service and the Spa.
I appreciate you letting me know about each of the areas which could be improved. I apologize for the service not being exceptional.
I am so pleased you would return. With your feedback our team will work to earn high praise from you on your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.