My wife and I traveled to Seattle for the Patriots-Seahawks game and chose the Four Seasons because we like staying at luxury hotels and had never stayed at a Four Seasons before. Our two-night stay was almost perfect in every conceivable way, and we are sold on the Four Seasons as the height of luxury and service.
The high points started with the location. The hotel is one block from Pike Place Market and two blocks from the University Street light rail station. (If you’re flying and traveling fairly light, I would recommend taking the light rail into the city; it’s $2.75 for a one-way ticket and the ride is just over 30 minutes.) There seemed to be an endless number of restaurants and bars in the adjacent area and the waterfront is a mere two (very steep) blocks away. That puts you very close to the aquarium, the new Ferris wheel, and, if you want to take a boat cruise, the Argosy Cruises dock. The Seahawks’ stadium was an easy 15-minute or so walk down 1st Avenue. I don’t know if the location is actually in the “heart” of downtown Seattle, but you’re not going to have any complaints.
The hotel experience itself began when my wife and I strolled into the porte-cochere at just about noon, three hours before scheduled check-in. Before we even got halfway onto the driveway one of the doormen asked if he could take our bags to either check them or bring them to our room if it was available. He escorted us to the front desk where the extremely courteous and capable Sophia cheerfully investigated whether a room was available for us. We were told that there were two rooms that were ready: a city-view room that we booked, or a deluxe bay-view room on a higher floor that we could be upgraded to for a discounted rate.
Though my wife and I are not generally easily talked into upgrades, we jumped at this one and were thrilled that we did. We were given room 921, which was spacious, immaculately clean, and offered a commanding view of Seattle’s waterfront. The king-sized bed was more than comfortable, lighting was plentiful, and I wanted to take the chaise home with me. The bathroom was spacious with a large soaking tub (one of the largest my wife and I have seen in a hotel, and probably the deepest) that filled quickly; a shower with two separate showerheads, including a rain shower; and a television in the mirror. Toiletries were L’Occitane, towels were soft and abundant, and the robes were plush.
Our stay was immensely enjoyable for reasons greater than the just the room itself (though that would be worth it on its own). Hands down, my wife and I have never experienced better service at any hotel we’ve ever stayed at, and that’s a list that includes the Peninsula, the Trump, and the Waldorf Astoria. All questions, either at the front desk or by the concierge, were answered gladly and thoroughly. We were given multiple options when asked for a nearby lunch spot, and one turned out to be a cheese purveyor that my wife loved so much she visited it again before we left.
Fantastic service extended to the little things as well. A complimentary car service for travel within (I think) a mile and a half was available for both of our requested trips without undue delay, and the Lincoln Town Car we rode in made us feel like VIPs. Umbrellas were available both in the room and by the front door. There was usually a plate of fresh apples by the elevators. Turndown service was provided both nights as though housekeeping knew exactly when we were going to dinner, and new ice was provided each night. After we gave our returning flight information at check-in, our boarding passes were printed and ready for us upon checkout. The list could easily go on.
My wife booked two spa treatments while I was at the game and remarked that they were among the best facials and massages she has ever enjoyed. She said that the courteous service extended to the spa staff as well. The steam room, however, was closed for repair. We didn’t use either room service or the outdoor pool area on the fourth floor, though we wished we had brought our swimsuits upon learning that the pool was heated.
No stay is ever perfect, but the quibbles here are minor. The shower is not self-explanatory in terms of how to get water out of the rain showerhead, but my wife was able to solve that puzzle (I’m not the best with foreign water fixtures). Draining the bathtub fell into the same category. The TV, which had a HDMI port and an attached DVD player, did have HD channels (at least for the networks), but I only discovered this fact on the second day. This is hardly a big deal, but a channel guide would have been helpful (there might have been one in the room that I just didn’t see, but I usually look at all hotel literature out of sheer curiosity).
I can best sum up our stay in the following way. Though my wife and I live in downtown Chicago, we like to spend nights in luxury hotels as a mini-vacation. All prior stays at the various hotels listed above have ranged from pretty good to really good. This Four Seasons, however, qualifies as excellent. If we ever travel to Seattle in the future I have no doubts that we will stay here again. It may not be the most inexpensive hotel option in the city, but I don’t think that anyone would ever regret spending the money to stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.