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“Great location. Good service. Right choice for kids. No WOW factors” 4 of 5 stars
Review of Four Seasons Hotel Seattle

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Four Seasons Hotel Seattle
5.0 of 5 Hotel   |   99 Union Street, Seattle, WA (Downtown)   |  
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Ranked #3 of 97 Hotels in Seattle
Los Angeles, California
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
224 helpful votes 224 helpful votes
“Great location. Good service. Right choice for kids. No WOW factors”
4 of 5 stars Reviewed July 10, 2012

THE LOCATION: Supreme location at corner of Union and 1st St. Pike market is 1 block from the hotel (from entrance of hotel, go left on 1st street at red light). The Pier is across the street (with a good 30 very steep steps down, then crossing the street-STROLLERS be ware-elevator is available via the shopping mall across Union but still have to hike up a very long and steep slope). There a many choices of good restaurants around (many Asian restaurants, the Fonte cafe around the corner to the right has great coffee). Westlake Center (the premier shopping center with many famous department stores and shops around) is 5 blocks away (2 blocks to the left 1st st, then 3 blocks to the right on Pine St). From Westlake Center, you can board the monorail ($2.25 per adult one way, $1 per child 5-12 and free for children 4 and under-CASH ONLY) to Seattle Center (where Space Needle is).

THE HOTEL: It is a combined Residence and hotel. The hotel is very new (a few year old) and small. Nothing is fancy or extraordinary about its appearance. Small, modern looking building. Small entrance. Do not expect and Grand hotel with lavish entrance. Valet parking only at the cost of $39/day.

THE LOBBY: Small, dark, warm and relaxing lobby with access to Fran's Chocolate to the left and Art restaurant and lounge down on the right. Small check in area that leads to nearby elevator to the rooms. Notice the beautiful artworks in the lobby.

THE ROOM: we stayed in the Deluxe Bay-view room. Forget the " behold sweeping views of Elliott Bay and Puget Sound"! You have to look pass some source of industrial/manufacturing black building with giant "pipes" to see the bay. The view, after a pausing second, still look beautiful especially early morning. You can see the ferry crossing, the beautiful mountains from very far away. You can see little boats and even the giant Alaska cruiseship on your right. The decor and funiture in the room are so simple that it reminds me of a Hilton hotel. For my taste, it certainly lacks the elegance, the sophistication and the luxurious feeling that a 5 star hotel generally has. From the bedsheets to the towels...no exceptional quality that I would expect. The closet is particularly small (I miss New York Palace's closet:-), we have to set our luggages right in the middle of the room. The bed is good (slightly soft for my liking). Nothing is fancy about the L'Occidental toiletries. Shampoo, conditioner, body lotion, handsoap and haircap are the only thing provided in the bathroom. The bathroom is large enough with a nice/tall marble bathtub and a separate shower. The commode area is also separated by a sliding door (nice feature). There is a small mirror TV in the bathroom across from the bathtub. We requested a fridge and microwave for the room and they were delivered as requested.

THE SERVICE: Very good service. Everyone seems to be friendly and helpful. Check in and out was fast and professionally handled. If you travel with kids, FS requested their names and ages in advance. For my kids, they delivered kids bathrobes and slippers and welcoming snacks and gifts (fruity sauce in a pouch similar to apple sauce but much fancier, Martinelli apple juice, fancy caramel/chocolate popcorn and super cute stuffed sock monkey). Each set is labeled with their names on it. As for the adults, we got a basket of riped, plumped and delightfully sweet (straight from Farmer's market). All services are to be expected of a 5 star hotel. I should mention that basic wifi (for checking email and such) is complimentary. If you need faster speed for streaming or downloading, the cost is $14/day. We purchased internet but the speed was extremely slow (technical problems somewhere?) and they waved the fee for us. Restaurant service at Art could be hit or miss. I noticed "preferential" service based on how you look and dress.

FOOD/AMENITIES: There is just 1 restaurant at FS, Art. It serves breakfast (both a la carte and "counter buffet"), lunch and dinner. The lounge that is connected to the restaurant also has some light fares that you can order between the lunch or dinner time. There is a good varieties offered on the menu and the price, to me, is reasonable for a restaurant at a 5 star hotel. The food is good, not excellent. I should mention that kids under 5 eat free at Art and there is a very decent kid's menu for them (BEST FEATURE if you have young kids). There are coffee in the lobby (near elevator and in front of Art restaurant in the morning) and light fruity drink and water by the elevator/check in area during the day. The small fitness area and the infinity pool are both located on the 4th floor with pool side service. It wasn't busy at all the week that we were there. The hotel would provide most baby items (cribs, highchair, wipes, toiletries...) upon request.

OVERALL: It is a good, new, clean hotel with great service in an amazingly convenient downtown location. It is a 5 star hotel with its laid back, non pretentious demeanor. An excellent choice for family with kids but it is NOT the place where you would find the most luxurious amenities, elegant decor and the attentiveness to details (shout out to Sofitel, New York Palace, even Waldorf Astoria). I, however, would stay there again.

TIPS: 1. If city view is more affordable, go with it. The noise is very minimal where the hotel is located. If you can afford, go with the deluxe bay view instead of "partial bay view".
2. Reserve your room (at most 5 or 4.5 stars hotel) using Whatahotel. You will get extra perks (breakfast, food/beverage credit, upgrades...) by booking though them.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHarley, General Manager at Four Seasons Hotel Seattle, responded to this review, August 4, 2012
What a thoughtful and thorough review of your stay with us. Thank you so much for taking your time to comment on the details. Your kind comments about the service you received and the way in which your children were treated have been shared with our team.
I wish you felt our property had a WOW factor...that remains our goal. In addition to room decor and amenities if you think of anything else that you would like to see at our property, please do let me know. It is extremely helpful to get the feedback from someone as detailed as you have been.
Thank you again so very much and I hope to welcome your family back to the Emerald City in the near future.
Warm regards,
Ilse Harley
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864 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
Chicago
Top Contributor
103 reviews 103 reviews
86 hotel reviews
Reviews in 63 cities Reviews in 63 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed July 9, 2012

The hotel is perfectly located one block from Pike Street Market and two blocks from the Pier and Sea Aquarium area.

It is a very modern looking building with a small lobby area, though it is appropriate for the size of the hotel. The room we had was a Deluxe Bay View room which was quite large with a nice layout and amenities. The bathroom was extremely large with a very deep marble bathtub, a walk in shower which could hold two with a rainwater shower head and a traditional showerhead, and a separate toilet area. It also has a TV within the bathroom mirror.

The bar is quite nice and is decorated in a masculine manner with large windows looking over the Bay. ART restaurant was extremely good but is pricey, as one would expect. The staff throughout the property were extremely friendly and acknowledged me by name during my entire stay.

If there was any issue with the property, it is with something which doesn't impact your stay whatsoever. The uniforms, or lack thereof, seems a bit odd for me. Though the valet/bellman did have a uniform but it is not representative of the class of property. The front desk seemed to wear nice clothes but didn't seem to be a uniform, nor did that of the concierge.

We paid about $574.00 per night and found it to be a great experience.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHarley, General Manager at Four Seasons Hotel Seattle, responded to this review, July 31, 2012
Thank you so much for detailing your stay and the wonderful comments.
I am so happy you found the location so convenient and the staff so friendly.

Thank you for your note about the uniforms. Most of our Managers wear their own clothes and maybe that was evident at the Concierge and the Front Desk. I appreciate your observation though and we will consider it for new uniforms as we need to ensure that the our grooming represents our style of service.

We look forward to welcoming you back in the near future.
Warm regards,
Ilse Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Mesa, California, United States
Top Contributor
111 reviews 111 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 6, 2012

I love the Four Seasons Seattle. The room was esquisitely beautiful. The service was
very impeccable. The hotel manager, Terry Spalding and his staff was very personable, attentive, helpful, caring and professional. This was the first Four Seasons hotel that made me feel so at home while traveling. The food in restaurant and service was excellent. I had the best experience and I am looking forward to taking my family back to Seattle to stay at the Four Seasons.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHarley, General Manager at Four Seasons Hotel Seattle, responded to this review, July 21, 2012
What a wonderful response about your stay with us-thank you so much!
I look forward to sharing your comment that the staff made you feel like you were at home....that is what we strive to do.
Terry is a great manager and we are lucky to have him as part of the team-thank you for recognizing him.
We look forward to welcoming you and your family to the hotel in the near future.
Thank you again for taking the time to share your experience!
Warm regards,
Ilse Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fernie, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 1, 2012

Love the Four Seasons Seattle. Amazing location close to a light rail station from the airport. We had an amazing room overlooking the infinity pool and the ocean. The gym and pool are superb. The infinity pool is heated and has spectacular views over the ocean - a great way to start the day before hitting the pavement sightseeing. Bathroom was something else - TV screen built into vanity so you can catch up on the news while you brush your teeth ! Clean, well designed, bright rooms that are tastefully decorated. Service from checkin to checkout was always efficient and helpful. Ate breakfast in the hotel one morning and enjoyed some of the best Eggs Benedict with Smoked Salmon I've ever eaten.

Room Tip: Choose a room with ocean / pool views
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 30, 2012

Everything you would expect from a Four Seasons - exceptional service and serene interiors. The room was very spacious and the bathroom was really luxurious. Toiletries are from l'Occitane and are provided in generous amounts. The location is fantastic - we walked everywhere - the key being Pike's Market literally a block away. The only thing that detracted from our stay was the outside noise. Our room was a city view, corner room on the 4th floor. The street noise was loud enough to keep my husband up for part of the evening - we were there from Friday through Sunday. I would recommend paying extra for a bay view room.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHarley, General Manager at Four Seasons Hotel Seattle, responded to this review, July 21, 2012
Thank you for such kind comments about your experience at the hotel. I am so glad you enjoyed the hotel and took advantage of the location so close to the Market.
I am sorry to hear that your husband was disturbed by noise from the city-getting rest is critical to a great vacation! Please let us know your request for quiet accomodations on a return visit. Our reservation team will find the best room category for you.
Thank you again and warm regards,
Ilse Harley
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Indianapolis, IN
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 29, 2012

I stayed at the Seattle Four Seasons for four nights. It was an exceptional experience- everything from the room, pool, spa, and customer service. We were made to feel welcome and had all of our needs met with gusto. We ate at the Art restaurant which was part of the hotel, and the food was excellent. We had a terrific view of the water from our room and the hot tub was spacious. There was coffee and tea offered in the early morning, as well as an option to have newspapers delivered to your door. Strawberry tea was offered in the afternoons. Guests were free to use a town car service within a 1-2 mile radius and this was very helpful if you were tired from walking up all the hills or you are unfamiliar with the area. Overall, this hotel exceeded all expectations and I would gladly go again.

Room Tip: Choose a corner room!
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHarley, General Manager at Four Seasons Hotel Seattle, responded to this review, July 20, 2012
What wonderful details to share of your stay with us-thank you so much for taking the time to comment.
We could not ask for a higher compliment than us exceeded your expectations- that is what we strive to do!
Please come back and visit us again soon.
Warmest regards,
Ilse Harley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LaPorte, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 27, 2012

Stayed 4 nights last week and had a wonderful time! The hotel is beautiful, room was spacious and service outstanding! Used the spa and ate delicious meals at the Art restaurant. Hotel is in a great location, the town car is a fun touch! Four Seasons you brought everything together to make an unforgettable vacation experience! My first choice when I'm in Seattle. Also stayed at your Mexico City property and was impressed with the hotel, service, and dining. Another luxurious oasis! Thank you!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Four Seasons Hotel Seattle, responded to this review, July 2, 2012
Thank you so much for your lovely note. Saying our service was outstanding is the highest compliment we could ask for and I am thrilled we are your first choice when travelling to Seattle.
The entire team will happily welcome you back soon.
Warm regards,
Ilse Harley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Seattle

Address: 99 Union Street, Seattle, WA
Phone Number:
Location: United States > Washington > Seattle > Downtown
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#1 Spa Hotel in Seattle
#1 Family Hotel in Seattle
#3 Business Hotel in Seattle
#3 Luxury Hotel in Seattle
#7 Romantic Hotel in Seattle
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Seattle 5*
Number of rooms: 147
Official Description (provided by the hotel):
For business or leisure in the heart of downtown, Four Seasons places you within a five-minute stroll of the Seattle Art Museum, concerts at Benaroya Hall or the energy of Pike Place Market. Discover an intimate, cutting-edge ambiance warmed by Pacific Northwest materials and accented by works from Seattle’s vibrant creative community. And enjoy captivating views of Elliott Bay, Puget Sound and the surrounding peaks – whether over chic cuisine, from the floor-to-ceiling windows of your guest room, in your couple’s suite in the Spa or by the glow of the fireplace as you relax beside the rooftop pool. ... more   less 
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Also Known As:
4 Seasons Hotel Seattle
Four Seasons Seattle

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