I booked one of the hotel's specialty suites -- basically conventional suites with a thematic decor. We ended up in the Pacific Northwest Ballet suite -- its decor was basically just a bunch of black and white photos of dancers -- despite being told we'd have a different suite. Not a huge problem, even though it took a lot of the fun away that we expected when we upgraded our room choice.
What was a problem, though, was that someone had clearly spent a lot of time smoking in the suite before we checked in (these are non smoking rooms and the hotel is an entirely non-smoking hotel). There was a stale smoke smell, reminiscent of a $20 skid row hotel room. In addition to making the room disgusting, it also provoked my allergies.
I complained when I arrived and they said they would do some ozone treatment to mitigate the smell. It had no effect, and I had a pretty bad night of sleep.
When I complained again they again said they could treat the room and it'd clear up any issues (it was unclear if they actually treated the room the first time, apparently). Again, didn't help.
The third time I complained the front desk didn't have any ideas on how to fix the problem, so I just flat out asked to be moved to a different room. There weren't any available until the next day, and we'd have to pack up and store our stuff during the day while they cleaned the replacement room since they apparently needed our room to give to someone else.
So the next day we moved to a different suite, which was not a specialty suite (again, the primary reason we upgraded our room), and in general a downgrade. Except it didn't smell like a cheap motel, so that was nice.
It was frustrating that I ended up spending several nights in a room where I was unable to sleep well and couldn't spend much time in the room. Even more annoying was the general apathy of helping the situation; after a few nights and no improvement I shouldn't have to request a new room and I shouldn't end up in a worse room because a prior guest was a jerk. And while I guess I appreciate them waiving one night of parking in response to my problems, it felt like a lackluster response. Stay somewhere else.
- Official Description (provided by the hotel):
- Consistently on Conde Nast’s Gold List, the Alexis Hotel recently completed a $10 million renovation, making it the ultimate luxury boutique hotel in Seattle. The hotel’s commitment to the Seattle arts community and its savvy, unfaltering service combine to make this Kimpton Hotel a unique downtown destination. Near the waterfront, the Alexis Hotel is close to Pioneer Square & the Stadium District, Pike Place Market, the Seattle waterfront and the Seattle Art Museum. Adjacent to the hotel is the intimate Library Bistro & Bookstore Bar. ... more less
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- Also Known As:
- Alexis Hotel Kimpton