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“wanted to like it more” 3 of 5 stars
Review of Hotel Max

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Hotel Max
3.5 of 5 Hotel   |   620 Stewart Street, Seattle, WA 98101 (Belltown)   |  
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Ranked #37 of 95 Hotels in Seattle
San Francisco, California
1 review
1 helpful vote 1 helpful vote
“wanted to like it more”
3 of 5 stars Reviewed 2 days ago NEW

small rooms, but that's ok--you know that going in. very small bath tub/shower with way to small/short shower curtain -- it needs to be longer to avoid water getting all over the floor. wanted to like it more. everything was great except for the bathroom really. housekeeping didn't change the burned out bulb when left at base of the -- for 2 days straight. hard, not firm beds.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, General Manager at Hotel Max, responded to this review, yesterday
Hello there rkm5395!
Thank you so much for staying with us at Hotel Max on your recent travels to Seattle. Furthermore, thanks for taking the time to share your story with TripAdvisor. Overall, I'm sorry you didn't walk away feeling like a rock star. We let you down!
I appreciate your comments about the shower curtain and will be working with Housekeeping to ensure that we order the appropriate size for that series of room. Also, thank you for letting us know about the burned out bulb. Our team was able to replace the day you departed and please know we are working on a system to ensure that these simple oversights don't happen again.
Again, thanks for staying with us and if you are interested in staying again and experiencing another room with a larger bathroom don't hesitate to reach out.
Safe travels this holiday season!
Cheers,
Kevin Scott
kevin.scott@hotelmaxseattle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
    153
    105
    44
    26
    5
See reviews for
34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This hotel reminded me of some of the more cramped places I've stayed in Manhattan and central London. It's around the corner from the monorail station. Housekeeping ignored the "do not disturb" sign.

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, General Manager at Hotel Max, responded to this review, yesterday
Hey there Larrysez,
Thank you so much for staying with us at the Max on your recent travels up the coast to Seattle. Also, thanks for taking a moment to let others know about your experience. You are correct! As an older building we often get compared to boutique hotels in NYC and Europe. We love it and definitely believe it plays into the overall experience.
After speaking with our Housekeeping team I learned that they were vacuuming the hallway and might have mistakenly bumped your door. I'm terribly sorry and please know that our guest's safety and privacy is of the utmost concern.
Again, thank you for staying with us and we wish you safe and pleasant travels this holiday!
Cheers,
Kevin Scott
kevin.scott@hotelmaxseattle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 3 days ago NEW

We spent two nights at this hotel and we were glad we did! First of all the hotel was in a great location- only 5 mins away from Pike Place Market, easy to get to and from the airport on public transport and close to all the main shopping.
The room was clean and modern with a nice view of the city lights. The bed was also really comfortable and we slept very well during our stay.
After a long day of walking and exploring, it was nice to return to our hotel room and unwind. For those interested in not straying far they also have a restaurant located inside with lots of options for drinks and food.
Overall really loved the hotel and would recommend this hotel for those visiting Seattle!

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, General Manager at Hotel Max, responded to this review, yesterday
Hey there allabouttravell!
Thank you so much for choosing the Max on your recent travel adventure to Seattle. We are so thrilled to hear and read your comments about your overall experience. We truly appreciate your kind words about our unbeatable location, clean and modern rooms, super comfy bed and lastly our truly unique restaurant, Miller's Guild.
Again, thanks for staying with us and we cannot wait to welcome you back.
All the best in 2015!
Cheers,
Kevin Scott
kevin.scott@hotelmaxseattle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland
1 review
4 of 5 stars Reviewed 3 days ago NEW

Been staying monthly since before it became the Max because of the location, which is great. The latest improvements such as the restaurant are exceptional, the staff is great, and always accomodating.
I recommend it to all my friends.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, General Manager at Hotel Max, responded to this review, yesterday
Hey there 539davee!
First and foremost, thank you for your continued patronage over all these years. We love hearing from guests who stayed with us when we were the Vance Hotel and to hear how they've grown to love the Max. Also, thank you for taking the time to highlight the latest improvements we've made in regards of our restaurant, craft beer hour and soon to come local coffee program. And who can forget our team?! I've said it before and I'll say it again, they are truly what make the Max rock.
Again, thanks for staying with us on your travels to Seattle for business and look forward to welcoming you back in 2015.
Happy Holidays!
Kevin Scott
kevin.scott@hotelmaxseattle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, OH
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel was great, staff was extremely nice and very helpful but beware - the rooms are small and the bathrooms are TINY. However, it's perfect for a trip to explore Seattle and settle back into the hotel after a day of sightseeing.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, General Manager at Hotel Max, responded to this review, 3 days ago
Hey there ma3joo2a!
Thank you so much for staying with us on your recent travels to Seattle and for taking a moment to share your story with the TripAdvisor community. We are elated to hear your kind words about our hotel, our team and the service they provided. They take such pride in providing unique and personalized service to each of our guests. As an older building we've got some one-of-a-kind rooms. Some of these are small (our Mini category) and some of them are larger (our Max category). We feel there is a room for everyone. Many times it just depends on what brings you to Seattle.
Again, thanks for staying with us and we hope to welcome you back to experience one of our Max rooms in the future.
Happy Holidays!
Kevin Scott
kevin.scott@hotelmaxseattle.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark
1 review
5 of 5 stars Reviewed 6 days ago NEW

This place is great. They make you feel like a rockstar. Super friendly staff. Only a couple little marks for not being able to print a reciept and it would be nice to be able to tip the valet to the room charges since I don't carry cash. I would stay again, no question.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, General Manager at Hotel Max, responded to this review, 3 days ago
Hey there NeightP!
Thank you so much for staying with us at Hotel Max! Furthermore, thank you for sharing your personal story with TripAdvisor and we couldn't be more thrilled to hear that our team made you feel like a rockstar. We feel that each and every guest has their own inner rockstar and we try our best to bring out that special someone. Our team will be stoked to hear your comments which only fuels their desire to provide better service down the road.
Again, thanks for staying with us and we hope to welcome you back soon.
Rock on!
Kevin Scott
kevin.scott@hotelmaxseattle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

There is less than 2 feet of space on each side of our queen size bed. The room is so small the only place to open our suitcase is on the bed. Then we can't leave it open during the stay! There is a suitcase stand in the closet, but there is no room to sit it out. The shower is smaller than we experienced in Europe. I feel like I'm standing in a vertical coffin. There's no way I can shave my legs in there. There is also no countertop in the bathroom. Only a very narrow glass shelf that will not even hold a make-
up bag. The artwork in the room does not match, it just seems to be thrown together from a garage sale. We tried to make coffee and gave up after 3 tries because the pitcher is missing the lid and won't work without the lid. The lobby looks great and I was excited to get to our room. But now I'm ready to get outta here.

  • Stayed December 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin S, General Manager at Hotel Max, responded to this review, 6 days ago
Hello there AnnaSmith32!
Thank you so much for choosing the Max for your recent travels to Seattle. I'm truly sorry we missed the mark with your overall experience. As an older building, we have some unique and funky room and bath layouts. We are aware and embrace this and believe it's one of the many things that make us who we are. We've even gone so far as to name our room categories Mini, Classic and Max for this reason. We feel its best to be upfront and honest and let our future guests know what to expect. I'm sorry this wasn't translated during the reservation process. We will look at ways of to further improve our verbiage.
In regards of the art, each room has a different piece of artwork. All of the of pieces are done by local Seattle artists and were curated for this reason. Again, I'm sorry if this wasn't conveyed to you.
All in all, thanks for giving Hotel Max a chance. We wish you safe and adventurous travels down the road.
Happy Holidays!
Kevin Scott
kevin.scott@hotelmaxseattle.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Max

Address: 620 Stewart Street, Seattle, WA 98101
Phone Number:
Location: United States > Washington > Seattle > Belltown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#36 Family Hotel in Seattle
#36 Romantic Hotel in Seattle
#37 Business Hotel in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Max 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Located in the heart of downtown, just steps from Pike Place Market and hip Capitol Hill, Hotel Max is Seattle's home away from home for art lovers, musicians and the creatively inclined. Showcasing the work of iconic local photographers on each floor and original paintings all guest rooms, Hotel Max mixes urban adventure with art, music and style.Within easy walking distance of the city’s most iconic attractions, best restaurants and world-class shopping, the 163-room Hotel Max is the perfect place to stay while soaking up the hip Seattle scene. Just off the lobby, Hotel Max offers a boardroom with seating for 14 people. ... more   less 
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Also Known As:
Max Hotel Seattle
Hotel Max Seattle

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