I had two nights reserved at Hotel Max, one pre- cruise and one post cruise. Unfortunately, the ADA room I specifically requested had been given to someone else, no idea why, and this created somewhat of an ... inconvenience for the paraplegic friend with whom I was traveling. She's been in a chair for 30 years, so she's dealt with this before. I, however, vented to Twitter and was pleasantly surprised to receive a personal response from the hotel's General Manager, who was genuinely apologetic, took every possible step to ensure that our post-cruise stay met our expectations, and basically bent over backwards to BOTH remedy any dissatisfaction that we previously felt AND made sure that our 2nd stay was absolutely perfect and trouble-free. The hotel is in an older, renovated building and may appeal more to the hip crowd rather than the over-40 folks seeking a wheelchair accessible room, but if you ARE that crowd, if you are clear in your needs, they WILL accommodate you. Room 1014 is ADA compliant with a roll in shower and is directly across from the elevator. It is the room we had hope for the first night, and is the room that the GM made sure we were in on night #2. Thanks to Kevin (GM) and Andrew (front desk) for their care & concern. The hotel has a great location and a super friendly staff who are eager to help & make your stay as comfortable & pleasant as possible.
- Official Description (provided by the hotel):
- Located in the heart of downtown, just steps from Pike Place Market and hip Capitol Hill, Hotel Max is Seattle's home away from home for art lovers, musicians and the creatively inclined. Showcasing the work of iconic local photographers on each floor and original paintings all guest rooms, Hotel Max mixes urban adventure with art, music and style.Within easy walking distance of the city’s most iconic attractions, best restaurants and world-class shopping, the 163-room Hotel Max is the perfect place to stay while soaking up the hip Seattle scene. Just off the lobby, Hotel Max offers a boardroom with seating for 14 people. ... more less
- Reservation Options:
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- Also Known As:
- Max Hotel Seattle
- Hotel Max Seattle