Before our stay we discovered, and during our stay we confirmed that the hotel's staff, though friendly, were not particularly competent and took no initiative to ensure that we enjoyed our stay. We booked two rooms months in advance. We repeatedly asked the hotel to ensure that our rooms were near each other (at least on the same floor), and that one room would be available for early check-in. We explained to the hotel that this was a real need as our mother was quite elderly and, despite confronting a serious illness, would be traveling across country to attend her grandson's wedding. Each time we called as our arrival approached, we were assured that the hotel would "do what it can" to accommodate the special need of our family member. On our arrival, however, we quickly learned that "accommodate" apparently means "ignore" to the Hotel Max. Our elderly relative was told that she may have to wait several hours in the lobby while they cleaned her room. This kind of disregard is rare in hotels these days, but Hotel Max offered it to the "max." There is no concierge, and no one had even the simplest advice for us, like, for example, where to get breakfast (the hotel does not offer breakfast and, without any assistance from the hotel, we found a fantastic breakfast place right across the street! [Pamela's Fine Foods]). Thankfully, the housekeeping and valet parking staff were very nice, but we would really have appreciated it if the front desk staff had taken the time to give us even a LITTLE advice about the neighborhood or the city that would have made our stay more enjoyable. Our room was not vacuumed, and, in another room in our party, the bed linens were not changed during an entire 3 day stay. We even witnessed used glasses being replaced in rooms as if they were clean. The pillows were atrocious. Hotel Max bills itself as a boutique hotel, yet the only thing boutiquey about it is that it's small. We stayed for five nights (in town for a wedding and to enjoy Seattle), but it seemed like a life sentence! Our room (supposedly an upgrade -- woe unto those who don't get an "upgrade") was CRAMPED! It offered no luggage rack, no space to put a suitcase (unless you count the floor), and only three TINY drawers for clothing. Of necessity, we lived out of our suitcases and spent most of the time crawling over, around and between them. Even the closet was something special -- have you ever seen a closet that's exactly eight inches deep?!?! Nor did the dresser offer much surface space, for half of it was taken up with products (wine, wine glasses, etc.) that the hotel was peddling to the poor schnooks like us who who were trapped within its confines. As for the art that the hotel boasts, don't believe it. The original art in our room looked like it had been painted by an elephant that had been given a palette of only brown and gray.
About the only nice things we can say about the Hotel Max are (a) the location is GREAT, (b) the seating outside on Stewart Street is delightful, and (c) it's in Seattle, which is a wonderful city.
We do NOT recommend the Hotel Max.
Here's a tip. If our upgrade (Room 721) was really an upgrade, choose a room in another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your experience. We always want our customers to enjoy the comfortable, relaxed atmosphere they deserve, but, it is apparent that we did not achieve this goal during your visit.
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Our guests' satisfaction is our number one priority, and I sincerely apologize that we didn't properly attend to your family's needs. Rooms should be immaculately cleaned prior to your arrival, and it's unacceptable to me that we asked your mother to wait several hours and failed to accommodate your request for an early arrival.
Please accept my sincerest apologies for this oversight.
On that note, your rooms should have been spotless and maintained throughout the duration of your stay as well. What you experienced isn't the type of service we typically offer our guests, and I have shared your candid review with entire our team to make sure this doesn't happen again in the future.
Although expanding the size of the rooms in our historic building is not feasible, we can certainly improve the communication among the staff relative to the layout and design of each room.
We do offer many different room types and configurations and I am sorry that my staff did not accommodate you by offering an alternative room, or rooms for you during your visit.
Weddings are joyous occasions, and your visit should have been relaxing in every aspect.
Please know we're taking your feedback to heart. I would truly love to speak with you in person regarding your experience with the hope that we may welcome you back to Seattle the next time you're in town—I know we can make things right by you.
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.