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The Sorrento Hotel: Traveler Reviews

4.0 of 5
900 Madison St., Seattle, WA 98104 (Downtown)
Hotel amenities
The Sorrento Hotel
Ranked #9 of 92 hotels in Seattle
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408 reviews from our community

Traveler rating
    277
    91
    22
    13
    5
See reviews for
Families
45
 
Couples
152
 
Solo
35
 
Business
81
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Montecito, California
Top Contributor
92 reviews 92 reviews
59 hotel reviews
Reviews in 48 cities Reviews in 48 cities
142 helpful votes 142 helpful votes
“The Real Deal Says Very Nice Alternative To Downtown”
4 of 5 stars Reviewed December 24, 2012

I liked this hotel quite a bit and given how many bad hotels I stay in this was a treat. We held a corporate retreat here and was upgraded to a suite which is very big. What I like about this hotel like the Fairmonts is the blend of old with modern. Now this is a 4 star hotel so it is not all excellent like the Fours Seasons and Fairmonts. But everything that is important is excellent,.The bed is great with lots of pillows and down comforter, the bathroom towels and the amenities are nice - the hardware is poor on the shower but nice bathroom overall all marble. The TVs are nice and big and placed correctly and the wifi is free. The lobby is unique in the old style and decorated for Xmas. There is hot cider at night and candies at the front desk and hot chestnuts. This hotel is 6 blocks from downtown and there is a shuttle. This is a great 4 star and is quite lovely and you will enjoy it. Take it from oneof the toughest critics on this site. Look at my reviews.

Room Tip: The rooms face either downtown and have road noise like any older hotel and roads on 2 sides so choo...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review
January 2, 2013
Thank you so much for your review. Sincerely appreciate it. I hope you enjoyed the Holidays!

Randall Obrecht
General Manager
Sorrento Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“A very nice hotel with tons of personality”
4 of 5 stars Reviewed December 20, 2012

stayed at this hotel for only one night but my experience was nothing but great. from the very accomodating front desk staff to the waiters in their restaurant on the first floor. i though it was super nice that they offered a complimentary glass of wine in which you can enjoy with a nice selection of dinner meal. The room was spacious enough had all the basic amenities you come to expect in a top rank hotel. the location was very accessible - walking distance to almost everything. i will defiinitely stay here again if i ever go visit seattle again.

Room Tip: The breakfast menu at their restaurant has a wide selection and reasonably price.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review
December 22, 2012
Thank you for your kind words. I have shared your comments with our staff and they are thrilled to have made such an impression. Hope to see you again soon!
Happy Holidays!

Randall Obrecht
General Manager
Sorrento Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Short stay but not impressed.”
3 of 5 stars Reviewed December 18, 2012

I stayed at The Sorrento last week for work while visiting the Swedish Hospital. With my flight extremely delayed I arrived at the hotel around 2am - to the door locked and no one around. After awhile finally someone arrived to let me in. After getting to my room I discovered that the window was broken and wouldn't stay closed. By this time its almost 3am and with being on the 2nd floor I wasn't concerned for my safety I decide just to snuggle into the comfy bed and try to stay warm until my 7 am check-out. So must say short stay but not impressed.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review
December 22, 2012
I am so sorry to hear your comments. I would love the opportunity to discuss them with you directly. Please let me know a good time to contact you, would be. A sincere apology and looking forward to speaking with you.

Randall Obrecht
General Manager
Sorrento Hotel
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California
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Old World Elegance with Friendly Staff”
5 of 5 stars Reviewed December 12, 2012

My husband and I stayed at the Sorrento because I had an appointment with a specialist at the nearby Virginia Mason Hospital. The hotel is elegant without being fussy or pretentious. Guests are treated like treasured friends by all - front desk staff, concierge, room service go above and beyond to provide impeccable service. The first night we stayed in a 5th floor corner suite with a lovely view over downtown to the bay. There is some street noise in these rooms. Luxurious bedding and lots of pillows. I especially liked the bathroom with its white marble and separate areas for shower/toilet and sink. French press coffee in the room with real cream and specialty tea are unexpected pleasures.

We unexpectedly had to stay over a second night because of the need for another medical procedure and called the hotel at 4:30 p.m. to see if we could book another night. To our relief a room was available and when we checked in again, this time I asked for a room away from the street because we live on 10 acres and are used to silence at night. We received a complimentary upgrade to a more expensive room in order to be away from the street noise. While there was no view, the quiet fit our needs better for this night. I really appreciated the care and concern that the front desk staff demonstrated.

The public areas are warm and cozy with traditional Christmas decorations. The fireside room is beautiful, we relaxed there for a couple of hours after check out before leaving for the airport, and I could have stayed longer. We enjoyed dinner in the Hunt Club one evening.

We have stayed at the lodging connected to the hospital, at a B&B, and at a modern hotel in downtown. Hands down this is my favorite place to stay and wouldn't think of booking anywhere else after my experience at the Sorrento.

Room Tip: Corner rooms have spectacular views, but you do get some street noise. I loved Suite 310, it is ver...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review
December 22, 2012
Thank you for your kind words! I hope you are recovering comfortably. I sincerely appreciate your comments regarding our staff. I am glad that they were able to make you feel comfortable and welcome! We hope to see you again, under better circumstances.
Happy Holidays!

Randall Obrecht
General manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southlake, tx
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Historic Boutique Hotel”
4 of 5 stars Reviewed December 8, 2012

What a find. This hotel takes you back in time from the moment you step into the lobby. As others have said, it is very cozy with lots of wood paneling. The small lobby leads to a lounge area with fireplace. The restaurant is off the lounge area and offers great options with locally-sourced ingredients. The guest rooms have all the modern conveniences expected by a business traveler yet still maintain the historic charm. The beds are very comfortable. The bathrooms are on the smaller size. The hotel is conveniently located a few blocks from the main downtown area. The personal service adds to the experience. There is also a gym and business center in the basement. If you want a great place to stay that is definitely not cookie-cutter, then this place is for you.

Room Tip: Ask for a room facing downtown.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review
December 22, 2012
Thank you! I am thrilled that you enjoyed the charms of our unique property! I have shared your comments with our staff. Thanks again.

Randall Obrecht
General Manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sorrento Hotel

Also Known As:
Sorrento Hotel
Sorrento Hotel Seattle
Address: 900 Madison St., Seattle, WA 98104
Region: United States > Washington > Seattle > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotels in Seattle
#7 Luxury Hotels in Seattle
#9 Family Hotels in Seattle
#11 Business Hotels in Seattle
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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