I liked this hotel quite a bit and given how many bad hotels I stay in this was a treat. We held a corporate retreat here and was upgraded to a suite which is very big. What I like about this hotel like the Fairmonts is the blend of old with modern. Now this is a 4 star hotel so it is not all excellent like the Fours Seasons and Fairmonts. But everything that is important is excellent,.The bed is great with lots of pillows and down comforter, the bathroom towels and the amenities are nice - the hardware is poor on the shower but nice bathroom overall all marble. The TVs are nice and big and placed correctly and the wifi is free. The lobby is unique in the old style and decorated for Xmas. There is hot cider at night and candies at the front desk and hot chestnuts. This hotel is 6 blocks from downtown and there is a shuttle. This is a great 4 star and is quite lovely and you will enjoy it. Take it from oneof the toughest critics on this site. Look at my reviews.